Recovery Coach for Deaf and Hard of Hearing

High Point & Affiliated Organizations•Brockton, MA

10d•$21 - $26•Hybrid

About The Position

High Point & Affiliated Organizations is a health and human service agency dedicated to treating and preventing substance use disorders and mental illness. Our programs span Southeastern Massachusetts, offering a comprehensive continuum of care including inpatient, outpatient, residential, and community-based services. We also support survivors of abuse, violence, and families experiencing homelessness. Our core belief is in the inherent goodness, worth, and dignity of every individual, and our mission is to empower individuals and families to achieve personal change and enhance their quality of life. Our outpatient services in Brockton, New Bedford, and Plymouth provide day and evening appointments, offering individual, group, and family services, as well as medication management. Our interdisciplinary team comprises licensed social workers, clinicians, psychiatrists, and psychologists.

Requirements

Must present as courteous and professional at all times.
Demonstrated flexibility and ability to perform multiple tasks.
Excellent verbal and written communication skills, including the ability to organize ideas in a logical and clear fashion.
Proficient and knowledgeable in basic computer skills and software programs, including the ability to learn, use, and train HPAO's electronic medical records.
An understanding of the relationship between substance use and mental health issues and/or self-help programs.
Knowledge of the addiction treatment services system and recovery support services.
An understanding of boundaries and ethics.
Compliance with Federal Regulations, 42 CFR Part 2, Substance Abuse Confidentiality Regulations, and HIPAA Regulations.
Certification in the HPAO approved de-escalation program.
Ability to work collaboratively with alcohol/drug dependent clients from diverse legal, social, economic, ethnic, cultural, and racial backgrounds, as well as family members, insurance providers, and outside providers.
Ability to work independently without direct supervision while adhering to the program’s philosophical team approach.
Established contacts and recovery partnerships in the community.
Participation in annual TB screening.
CPR Certification.
High school diploma and lived experience of substance use and recovery.
Valid driver’s license, clean driving record, and ownership of a car.

Nice To Haves

Successfully participated in trainings and/or coursework designed to prepare individuals to serve.

Responsibilities

Provide emotional and social support to Members.
Support Members in making positive life changes and developing skills to facilitate their recovery.
Help Members discuss and try new strategies for developing recovery-supportive friendships, reconnecting or improving family relationships, and identifying and using recovery-community networks.
Assist Members in creating personally meaningful links to treatment, peer recovery support services, and mutual aid, and support them in building their capacity to move between these services as needed.
When appropriate, use the peer relationship to assist with motivation and facilitate connections to primary and specialty medical, dental, and mental health services, as well as social services, including applying for benefits and navigating systems like criminal justice and child protection/child welfare.
Act as a recovery liaison and support the Member in preparing for or accompanying the Member to meetings with probation officers, social workers, and child protection/child welfare workers.
Provide linguistically appropriate and culturally sensitive peer recovery supports that embrace the diversity of Members’ identities, including racial, ethnic, gender/gender identity, sex, sexual orientation, physical and intellectual challenges, and their chosen pathway to recovery.
Serve as an advocate for Members and assist Members in learning self-advocacy skills.
Act as a mentor, assisting the Member’s recovery process and supporting the Member’s goals and decisions; support the Member in creating and enacting a Wellness Plan.
Provide temporary assistance with transportation to essential self-help, peer support, and medical and behavioral health appointments while transitioning to community-based transportation resources.
Deliver services on a mobile basis to Members in any setting that is safe for the Member and staff.
Work collaboratively with the pregnant and/or parenting Member to create and coordinate a Plan of Safe Care (also called Family Support Plan) specifically designed to help the Member identify needed services for recovery and parenting.
Support the Member around perinatal health and support needs, housing needs, health care needs, income needs, and mental health concerns.
Establish plans for follow-up and address any barriers to treatment, appointments for preventative care, access to vaccines, reproductive healthcare, and screenings.
Participate in community events that promote prevention and education.
Work with the NCM/Patient resource navigator to assist in coordination of community referrals.
Assist patients who require additional supports and service coordination for engagement.
Be available a minimum of 1x per week to assist in supporting families and individuals struggling with SUD in underserved and disenfranchised populations.
Facilitate peer groups in Inpatient settings to increase access to services and promote a collaborative approach to treatment.
Support patient engagement, housing, coordination of appointments, and transportation.
Document patient engagements in EHR system.
Maintain appropriate level of productivity/billable hours.
Become certified within 1 year of employment.
Perform other duties as assigned by the Recovery Coach Supervisor/Program Director.