Recovery Access Specialist
About The Position
Groups is an outpatient provider specializing in substance use disorder treatment, serving underserved communities affected by the opioid crisis. Its evidence-based care combines medication, group therapy, and personalized support delivered online and in person. The Recovery Access Specialist is the first point of contact for members during intake and serves as a liaison for calls from prospective and current members. The role answers calls, assesses callers’ needs and program eligibility, schedules intake appointments, and coordinates a smooth intake experience. The schedule is Monday through Friday, 3 p.m. to 11 p.m. EST. Pay is $19.00–$21.00 per hour.
Requirements
- High school diploma or equivalent required.
- At least one year of experience in human services, healthcare, or a customer service professional role.
- Friendly, clear, and warm phone communication skills.
- Effective communication skills and the ability to communicate clearly over the phone.
- Critical thinking and judgment skills, including the ability to identify issues requiring special or urgent attention.
- Ability to prioritize tasks and work in a fast-paced environment.
- Strong telecommunication skills and comfort using multiple IT systems, applications, and tools.
- Strong customer service orientation.
- Ability to connect with people from diverse backgrounds and help them feel at ease.
- Empathy and compassion for people navigating difficult health situations.
- Organization and ability to handle a high volume of calls efficiently while thoroughly addressing each caller’s needs.
- Patience, a positive attitude, and willingness to go above and beyond to support the organization’s mission.
- Ability to work independently under general supervision.
- Ability to understand and adhere to the Code of Conduct.
- Reliable internet and telephone service, including an internet package with at least 10 Mbps download and 5 Mbps upload, and a strong Wi-Fi signal at the remote work location.
- Must meet pre-employment requirements and maintain applicable state and job-related screening guidelines, which may include fingerprinting, drug testing, health screening, CPR/Basic First Aid, and license or credential verification.
Nice To Haves
- Associate’s degree preferred.
- Retail, medical, or hospitality experience preferred.
- Enthusiasm to learn best practices for treating opioid dependency.
Responsibilities
- Answer calls within established guidelines in a welcoming, energetic manner.
- Explain the organization’s structure and eligibility criteria to prospective and current members.
- Respond to clinical questions, identify and assist with caller needs, and ensure requests are followed through and completed.
- Initiate client Biopsychosocial Assessments using motivational interviewing techniques to determine program eligibility.
- Schedule initial intake appointments using the EMR.
- Facilitate client intake and coordinate client no-shows with clinic coordinators.
- Create a positive experience that reflects the organization’s culture and values and helps develop therapeutic rapport with clients.
- Work at least three company holidays per year, paid at time and a half.
- Work at least two company mental health days per year.
- Perform other duties as assigned based on business needs.
Benefits
- Company holidays worked are paid at time and a half.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
