Recoveries Administration Officer

Capricorn

7h

About The Position

The Recoveries Administration Officer supports the Recoveries Team by managing recovery administration and progressing a portfolio of low-complexity recovery matters. The role ensures recovery documentation and activities are completed accurately, compliantly, and within required timeframes. It enables experienced Recoveries Officers to focus on complex, disputed, and higher-value matters, helping Capricorn maximise recovery income and reduce reliance on external recovery agents.

Requirements

• Experience in an administrative role, preferably in claims, insurance, accounts receivable, collections, or debt recovery.
• Strong administration, organisation, and time-management skills, including the ability to manage competing priorities and follow-up dates.
• Clear written and verbal communication skills, including confidence dealing with insurers and third parties by telephone.
• Intermediate to advanced Microsoft Office skills, particularly Outlook, Word, and Excel.

Nice To Haves

• Experience using a claims, case-management, debt-recovery, or customer relationship management system.
• General knowledge of motor claims, liability, insurance recoveries, or debt recovery processes.

Responsibilities

• Receive recovery referrals and notifications from Claims Officers and complete associated administrative tasks promptly.
• Create, maintain, and update recovery files, including reserves, activities, costs, contact details, documents, and file notes.
• Prepare and issue recovery demands, supporting documents, invoices, payment details, and follow-up correspondence to third parties, insurers, and appointed agents within required timeframes.
• Monitor diary dates, payment arrangements, limitation or escalation dates, outstanding information, and service-provider actions.
• Reconcile incoming recovery payments and ensure receipts are correctly recorded and allocated in the claims system.
• Review claim and recovery documentation to identify missing information and obtain it from internal or external stakeholders.
• Manage a portfolio of low-complexity recovery matters from referral through to payment or closure within delegated authority.
• Respond to enquiries, follow through on commitments, and escalate delays or service issues appropriately.

Benefits

• 14 weeks of inclusive paid parental leave for eligible Team Members.
• Two additional days of paid leave.
• Wellbeing, fitness, and lifestyle perks through WHEREFIT and Perkbox.
• Learning and development opportunities, including training and study assistance for eligible Team Members.
• Additional benefits such as purchased leave, salary continuance insurance, social club, and novated leasing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed