Recoveries Investigator

the South Dakota State Government•Pierre, SD

4d•Onsite

About The Position

The South Dakota Department of Social Services’ Office of Recoveries & Fraud Investigations (ORFI) identifies situations in which social services benefits were obtained inappropriately and pursues recovery when the state is owed money because benefits were overpaid due to error or fraud, or when other resources are responsible for paying first. The Recoveries Investigator investigates cases to ensure recipients use benefits appropriately in accordance with federal and state regulations. The position calls for an organized, motivated, dependable, and articulate professional with a commitment to public service, integrity, cooperation, and completing assignments and goals. The role requires planning and prioritizing work, communicating clearly, gathering and analyzing information, and working independently with minimal supervision.

Requirements

A degree and/or work experience in a relevant field such as public administration, human services, public health, finance, health care administration, or a related field.
Ability to establish, build, and maintain cooperative and productive relationships.
Ability to gather and analyze data, reason logically and accurately, and draw valid conclusions based on facts or evidence.
Ability to solve problems using common sense, reasoning, and resourcefulness.
Ability to listen actively, elicit needed information, and communicate concisely verbally and in writing.
Ability to prepare clear and concise documentation, reports, and correspondence reflecting relevant facts.
Ability to plan, organize, and prioritize work to meet schedules and deadlines.
Ability to read, interpret, and apply pertinent regulations.
Ability to use computerized data systems.
Ability to work independently with minimal supervision.
Must verify identity and eligibility to work in the United States and complete Form I-9; the State uses E-Verify.

Nice To Haves

Knowledge of Department of Social Services programs, including Temporary Assistance to Needy Families, SNAP, Child Care, Energy Assistance, and Child Support.
Knowledge of investigative techniques and principles; preferred but not required.
Knowledge of preparing formal case action plans and reports.
Knowledge of information management.

Responsibilities

Investigate cases to ensure recipients utilize benefits appropriately according to federal and state regulations.
Gather and analyze data, evaluate evidence, reason logically, and draw valid conclusions.
Obtain information from individuals, including those who may be reluctant to provide it.
Prepare clear and concise case documentation, reports, correspondence, and formal case action plans.
Read, interpret, and apply pertinent regulations.
Plan, organize, and prioritize work activities to meet schedules and deadlines.
Build and maintain cooperative, productive relationships internally and externally.
Use computerized data systems and information management practices.