Investigator

Heartshare Human Services Of New York•Brooklyn, NY

About The Position

The Investigator conducts thorough, objective, and timely investigations into incidents and allegations concerning individuals receiving services. The role ensures investigations comply with applicable NYS OPWDD Part 624 and Part 625 regulations, NYS SED requirements, and HeartShare policies and procedures. Responsibilities include interviewing relevant parties, gathering and analyzing evidence, preparing investigative reports, identifying findings, and making recommendations to support the safety, protection, and well-being of individuals served. The Investigator maintains accurate records, meets regulatory reporting deadlines, and collaborates with internal departments and external oversight agencies. The position participates in required professional development and training, maintains confidentiality, and works independently while coordinating with the Investigations team and other agency departments. The work takes place in a professional office and dynamic human services environment, with a balance of independent work and cross-functional collaboration. It is trauma-informed and client-centered and requires adaptability, professionalism, compassion, flexibility, responsiveness, and teamwork. Travel to other agency sites is required.

Requirements

Bachelor’s degree in Social Work, Psychology, Human Services, Special Education, Public Administration, or a related field from an accredited four-year college, or equivalent.
One year of direct experience working with individuals with developmental disabilities.
Strong verbal and written communication skills.
Excellent attention to detail, organization, and time management.
Ability to work effectively with coworkers and individuals at all levels, including administrative, management, and direct support staff.
Knowledge of Part 624 and Part 625 regulations, or the ability to learn and apply them.
Ability to work under pressure and meet deadlines.
Ability to accept and respond appropriately to supervision.
Flexibility, a strong work ethic, and willingness to assume additional responsibilities and work beyond normal business hours when required.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Access.
Ability to exchange accurate information, operate a computer and other office tools, stand and administer assessments to children and adults, and occasionally move about inside a building.
Ability to lift or move up to 25 pounds.
Ability to travel to other agency sites.

Nice To Haves

Experience in adult services programs, including day and residential services.
Previous investigative experience.

Responsibilities

Conduct thorough, objective, and impartial investigations in accordance with investigator training, agency procedures, and applicable NYS OPWDD Part 624 and Part 625 regulations and NYS SED requirements.
Complete, document, and submit investigations within mandated deadlines, and provide timely follow-up to OPWDD, the Justice Center, and HeartShare’s Incident Review Committee as needed.
Review incident classifications and develop investigative questions and interview plans based on each allegation.
Conduct timely, professional, and sensitive interviews; obtain signed written statements; and maintain investigator notes in the investigation record.
Collect and review supporting documentation, including service plans, staff records, incident reports, medical documentation, photographs, and prior incident history.
Prepare investigative reports that summarize evidence, address investigative questions, explain findings, identify delays, and provide relevant recommendations.
Submit required abuse and neglect investigation documentation, including OPWDD 163 forms, Immediate Protective Measures, clinical assessments when applicable, and completed files for WSIR uploading.
Maintain organized investigation records, archive completed files annually, and assist with annual trends analysis.
Collaborate with the Investigations team and other agency departments while maintaining professionalism and confidentiality.
Participate in required in-service trainings, on-site workshops, and external trainings as directed by management.
Work independently, demonstrate initiative, follow through on assignments, prioritize responsibilities, meet deadlines, and participate in ongoing professional development.

Benefits

Paid vacation, sick, and personal days, and holidays.
403(B) retirement plan with employer contribution.
Health, dental, vision, and life insurance.
Employee Assistance Program (EAP).
Flexible spending accounts for dependent care, medical expenses, parking, and transit.
Employee appreciation programs and events.
Tuition assistance program.
Professional development opportunities.
Gympass discount.
Verizon Wireless discount.
BJ’s membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates, and more.