Records Specialist - Registar's Office

Southeast Missouri State University•Cape Girardeau, MO

About The Position

The Records Specialist works in the Registrar’s Office at Southeast Missouri State University. The role processes transcript requests, updates student records, evaluates college transcripts, maintains course articulations and records data systems, and provides customer service and administrative support. The position is full-time, available immediately, and remains open until filled.

Requirements

High school diploma or GED.
Knowledge of Microsoft Office Word, Excel, and Access.
Demonstrated ability to learn different and new technologies.
Experience using email programs.
Excellent organizational skills and attention to detail.
Ability to handle difficult interactions with diplomacy, tact, and confidentiality.
Excellent verbal, written, and interpersonal communication skills.
Work history demonstrating customer-service understanding and the ability to handle high volumes of telephone and customer contacts.
Ability to handle multiple tasks with frequent interruptions.
Ability to synthesize information and make independent decisions with minimal supervision.
Ability to interact effectively with faculty, staff, students, and the public.

Responsibilities

Research and process outgoing official transcript requests.
Update student records with grade changes, Credit for Prior Learning (CPL), and exam scores.
Process permanent record updates, including address, name, citizenship, and Social Security number changes.
Evaluate domestic, military, and international college transcripts.
Collaborate with academic departments regarding transfer equivalencies.
Build course articulations onto student records.
Maintain data files in Ellucian Banner, Banner Document Management (BDM), and the Transfer Equivalency System (TES).
Monitor multiple departmental email accounts.
Provide customer service to students, faculty, staff, and the public by phone, email, and walk-ins.
Maintain a comprehensive understanding of Registrar’s Office and university policies and procedures.
Provide administrative support as needed to the Assistant Registrar for Transfer Articulation.