Records Specialist

Legal Monkeys • Waco, TX

32d • $15 - $17 • Onsite

About The Position

Legal Monkeys is a records collection company that works with personal injury law firms to obtain medical records and bills from medical providers. The Records Specialist makes calls, sends emails, and works with providers to gather requested records. The role follows a structured daily workflow and offers exposure to the legal and healthcare industries while developing organization, task-management, and professional communication skills.

This is an on-site, full-time position scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with no nights or weekends. The starting pay is $15–$17 per hour, based on qualifications. The company describes its culture as team-oriented and focused on professional and personal growth.

Requirements

• Good communication skills.
• Comfort with speaking on the phone regularly.
• Reliability and willingness to learn.
• High school diploma or GED.
• Ability to attend work on-site.
• Ability to interact with standard office technology, such as a keyboard, computer, headset, and mouse, with or without reasonable accommodation.
• Ability to lift up to 15 pounds at times.
• Ability to tolerate prolonged sitting, standing, or bending.

Responsibilities

• Interact with case managers and providers by phone, email, and chat.
• Work through assigned records requests each day.
• Retrieve medical records and bills for law firms.
• Ensure special authorizations are completed.
• Track request progress in the company system.
• Communicate enthusiastically with providers to accomplish daily goals.
• Build professional relationships with providers and coworkers.
• Stay organized and professional while handling a steady flow of work.
• Think critically to resolve unexpected problems.
• Perform other duties as assigned.

Benefits

• Paid vacation and 8 paid holidays.
• 401(k) retirement plan with a 3.5% employer match.
• Medical, dental, vision, life, and supplemental insurance available.
• Team events and a strong office culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED