RECORDS SPECIALIST (WT: MOTORIST SERVICES SPECIALIST) - 76002174

State of Florida•Tallahassee, FL

76d

About The Position

The Records Specialist supports the Department’s Heavy Vehicle Use Tax (HVUT) and Initial Exempt compliance processes. The role reviews HVUT and initial exempt transactions and related documentation to identify and correct errors. It is also authorized to review and monitor title and registration documents for compliance with Florida Statutes. The position is in the Division of Motorist Services, Bureau of Motorist Services Support, Fraud Analysts Unit, at the Florida Department of Highway Safety and Motor Vehicles. Applicants must clearly describe qualifying software systems, work experience, and years of employment in their employment history. Selection may include a skills assessment and/or oral interview.

Requirements

Skill in Microsoft Office, including Word, Excel, and Outlook.
Knowledge of methods for organizing and presenting data.
Knowledge of filing, typing, data entry, record maintenance, note-taking, and completing forms.
Skill in composing or drafting correspondence.
Ability to plan, organize, and coordinate work assignments.
Ability to communicate effectively by phone with internal and external customers.
Ability to understand and apply applicable rules, regulations, policies, and procedures.
Skill in preparing reports and recording data.
Skill in using problem-solving techniques.
Ability to establish and maintain effective working relationships with others.
Skill in using Online Registration and Identity Operating Network (ORION) and/or Florida Real-Time Vehicle Information System (FRVIS).
Selected applicants must provide identification and proof of U.S. citizenship or authorization to work in the United States; the agency does not sponsor work visas or CPT/OPT.
Applicants required to register with the Selective Service must provide proof of registration or exemption during hiring.
Applicants eligible for Veterans’ Preference must submit the required supporting documentation by the vacancy announcement closing date.

Nice To Haves

At least one year of experience assisting the public in person, by telephone, or by email; verifying data or information; maintaining files, records, and electronic databases; and using Microsoft Word and Excel.

Responsibilities

Review HVUT and initial exempt transactions and related documentation to identify and correct errors.
Review and monitor title and registration documents to ensure compliance with Florida Statutes.
Organize and present data; file, enter data, maintain records, take notes, and complete forms.
Prepare reports and record data.
Compose or draft correspondence.
Plan, organize, and coordinate work assignments.
Communicate by phone with internal and external customers.
Apply applicable rules, regulations, policies, and procedures.
Use problem-solving techniques and maintain effective working relationships.