Records Specialist II

Texas A&M University System•Corpus Christi, TX

1d•$37,086

About The Position

The Records Specialist II works under general supervision in the Office of the Registrar at Texas A&M University–Corpus Christi. This full-time Office Associate supports the Registrar’s Office and associated record-keeping functions by updating and maintaining University files, helping develop and update records, and contributing to departmental and University policies and procedures. The position represents the Registrar’s Office as a primary contact for students, faculty, staff, and alumni, providing accurate, timely, professional, and student-centered service while following academic and regulatory requirements, including FERPA guidelines. The role leads front-counter operations and handles in-person and electronic inquiries, student record changes, registration adds, drops and withdrawals, the departmental email account, FERPA requests, curriculum and grade changes, biographical data forms, student appeals, and term setup and end-of-term support. It also assists with diplomas, commencement and other Registrar-related events, registration, transcripts, enrollment certifications and verifications, and special projects.

Requirements

Associate’s degree in a related field.
Three years of customer service or related administrative experience.
Alternatively, a high school diploma or GED and five years of related experience, or a bachelor’s degree in a related field and one year of related experience; additional education or experience may be considered as a substitute for minimum qualifications.
Intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and the Windows environment.
Excellent written, verbal, and interpersonal communication skills, including the ability to communicate positively, courteously, and professionally with varied customer populations in person, by telephone, or by email.
Self-motivated and self-directed, with excellent attention to detail.
Ability to work Saturdays as needed for commencement and University programs.

Nice To Haves

Bachelor’s degree in Business or Communications.
Experience in admissions and records in higher education.
Working knowledge of Banner.

Responsibilities

Create an effective, efficient, student-centered, service-oriented atmosphere and provide excellent customer service.
Serve as the primary Registrar’s Office contact for students, faculty, staff, and alumni, responding to in-person and electronic questions.
Lead front-counter operations and provide resources to address customer needs.
Ensure compliance with academic and regulatory requirements, including FERPA, while maintaining accuracy, timeliness, and professionalism.
Manage the Registrar departmental email account by replying to emails or routing them to the appropriate contact or office.
Create, implement, research, and maintain requested updates to student records.
Process student registration adds, drops, and withdrawals from the University.
Update student records for FERPA requests.
Assist the Associate Registrar with term setup and end-of-term processes.
Assist with printing, preparation, and mailing of diplomas.
Process student curriculum changes, including Change of Curriculum, Change of Grade, and Biographical Data forms.
Process student appeals and notify the relevant department of appeal results.
Assist with Commencement and Registrar-related events throughout the year.
Provide assistance with registration, transcripts, enrollment certifications and verifications, and end-of-term processes.
Assist the Associate Registrar with special projects and perform other duties as assigned.

Benefits

Medical insurance, including employee-only coverage for $0–$30 per month after the University contribution and University contributions toward dependent coverage.
Dental and vision insurance.
Life insurance, accidental death and dismemberment insurance, and long-term disability coverage.
Flexible Spending Account and Day Care Spending Account.
On-campus wellness opportunities.
Dual Career Partner Program.
Work Life Solutions, including counseling, work-life assistance, financial resources, and legal resources.
Public Loan Forgiveness and book scholarships.
Tuition coverage for up to 18 credit hours per fiscal year, subject to applicable rules.
Retirement through the Teacher Retirement System of Texas or Optional Retirement Plan, with voluntary tax-deferred account/deferred compensation options.
At least eight hours of vacation leave per month.
Eight hours of sick leave per month.
Eight hours of paid birthday leave.
12–15 paid holidays each year.
Professional development opportunities.