Records Specialist II (LTA)

Town of Gilbert • Police Department, AZ

7d • Onsite

About The Position

The Records Specialist II is a limited-term agreement position approved through June 30, 2027, with possible renewal depending on budgetary approval, department need, and performance. The role supports the Gilbert Police Department by processing requests for police reports and records, reviewing reports and documents for accuracy and completeness, and managing records in electronic document systems. It also involves viewing and redacting video, audio, photographs, and sensitive police records in accordance with applicable federal, state, and local laws and guidelines.

The position is at-will and FLSA non-exempt, making it eligible for overtime compensation. Records Specialists work rotating shifts. The role requires successful completion of an extensive Police Department background investigation because of the confidential and sensitive information handled.

The position is classified as sedentary/light work and is primarily based in a secure, shared, open-office environment. The work involves frequent communication with the public, coworkers, and supervisors, in person and through technology. Customer service duties include answering questions, resolving concerns, explaining Town policies and procedures, and sometimes de-escalating frustrated customers.

Requirements

• High school diploma or GED.
• Experience redacting video using Axon products.
• Strong verbal and written communication skills and phone etiquette.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office products.
• Ability to handle confidential information.
• Customer-service orientation.
• Ability to work independently and as part of a team, prioritize work, and build effective working relationships with internal and external customers.
• Successful completion of an extensive Police Department background investigation.

Nice To Haves

• Two years of police records experience.
• Bilingual in English and Spanish.

Responsibilities

• View and redact video files, audio files, and photographs.
• Process requests for police reports or records and review submitted documents for validity, accuracy, and completeness.
• Scan and index records into electronic document management systems and assist with records filing, retention, and destruction.
• Review police officer reports for validity, accuracy, and completeness, consulting with officers, detectives, and supervisors about discrepancies as needed.
• Redact requested police records deemed sensitive by assigned detectives or supervisory staff, following applicable federal, state, and local laws and guidelines.
• Provide customer service by answering questions, resolving concerns, and clearly explaining Town policies and procedures.

What This Job Offers

• Education Level: High school or GED