Records Information Management Supervisor

Arapahoe County•Littleton, CO

3d•Onsite

About The Position

The Records Information Management (RIM) Supervisor oversees the Records Information Management Unit at two county locations. The supervisor ensures direct reports provide high-quality, timely, and efficient service to more than 700 Human Services staff and to external customers and partners. The role oversees preparation, scanning, mail, and document-management processes to ensure daily timeliness goals and requirements are met. The position supports the Arapahoe County Department of Human Services’ integrated Two-Generation approach, which coordinates services for children and adults together to promote long-term family stability and sustainability. The supervisor is responsible for staff leadership and performance, records and mail operations, workflow and quality assurance, contracts and budget-related functions, and compliance with applicable County, State, Federal, and postal requirements. Work is generally confined to a standard office environment.

Requirements

Associate degree, or an equivalent combination of education and work experience that satisfies the job requirements.
At least 3 years of experience working in records management, Human Services, or a government environment.
At least 2 years of supervisory or management experience, or an equivalent combination of education and work experience that satisfies the job requirements.
Knowledge of County, State, Federal, and postal regulations related to mail, records management, and general office procedures.
Knowledge of management principles and practices.
Ability to exercise professional judgment and make appropriate decisions.
Ability to work independently and collaboratively, prioritize and execute tasks and projects in a high-pressure environment, and adapt to shifting demands.
Ability to research methods, principles, and procedures and prepare and present reports or proposals.
Ability to communicate, coach, guide, and develop staff, including conflict management, coaching, and holding staff accountable for performance.
Ability to direct and coordinate work across the division.
Ability to analyze and evaluate problems related to workforce utilization and scheduling.
Knowledge of local and state computer systems and proficiency with Microsoft Office.
Ability to type 50 words per minute.
Demonstrated accountability, accessibility, inclusivity, and integrity.
Successfully pass pre-employment testing, including an acceptable motor vehicle record and background check.
Possess a valid Class R Colorado Driver’s License or be able to obtain one within two weeks of appointment.

Nice To Haves

Two years of experience in a lead role.
Supervisory experience.
Bachelor’s degree in Business Management or a Human Services-related field.

Responsibilities

Oversee and supervise the Records Information Management Unit and Human Services Records Management.
Set clear and consistent staff objectives and expectations; evaluate and manage performance; and provide coaching and corrective action as needed.
Collaborate with Human Resources to ensure employee-relations matters are handled promptly and according to policy.
Coordinate and lead multiple parts of the recruitment and hiring process.
Lead staff to ensure consistent communication and implementation of programs, unit and division practices and expectations, departmental and divisional policies and procedures, and applicable Federal, State, and United States Postal Service regulations.
Oversee records and mail management, office workflow, quality assurance, contracts, budget management, procurement, and purchasing and vendor-invoice reconciliation.
Provide division management with operational insight and recommendations for improvements.
Represent the division in HSConnects workflow and document management system development, testing, training, and digital records management.
Manage the confidential destruction of Human Services documentation in accordance with County, State, and Federal regulations.
Oversee unit equipment, including troubleshooting, maintenance, repair, and servicing.