Records and Information Management Analyst

Maricopa County • Phoenix, AZ

1d • $65,000 - $103,750 • Hybrid

About The Position

The Records and Information Management Analyst provides a variety of administrative, analytical, and organizational support services for the Director of Information Governance within the County Manager’s Office. The Records and Information Management Analyst is responsible for the day-to-day operational oversight, coordination, and continuous improvement of the Public Records Request (PRR) program and related records management functions. This position serves as the central operational lead for PRR facilitation, coordination of complex requests, litigation hold oversight, stakeholder collaboration, and compliance-driven workflows. The Records and Information Management Analyst reports directly to the Department Director. This position operates with a high degree of independence, judgment, and discretion in responding to and fulfilling public records requests. This position is eligible for hybrid flexibility after a brief training period.

Requirements

• Two years of professional analytical experience
• Bachelor's degree in Public Administration, Business Administration, or a related field
• Postgraduate degrees or professional-level-related experience may substitute for education or experience on a year-for-year basis
• Strong analytical, organizational, and problem-solving skills
• Ability to exercise independent judgment on complex and sensitive matters
• Demonstrated ability to lead cross-functional collaboration
• Strong written and verbal communication skills, including preparation of executive-level reports and recommendations
• Ability to supervise staff and manage competing priorities under strict deadlines

Nice To Haves

• Three years’ experience in public records requests processing, records management oversight, compliance, or related operational roles
• Extensive knowledge of public records laws, records retention requirements, and confidentiality standards
• Project Management experience
• Supervisory or lead experience preferred

Responsibilities

• Oversees the end-to-end operational workflow of Public Records Requests, including intake, assignment, tracking, coordination, review, redaction, and final response.
• Ensure PRRs are processed in compliance with applicable state statutes, legal guidance, departmental policy, and the established timeframe.
• Review responsive records for relevance, completeness, and legal compliance.
• Coordinate rolling productions, extensions, and communications with requesters as needed to ensure transparency and legal defensibility.
• Provides a journey to senior-level professional research and analysis, typically in strategic planning, business operations, administrative systems, departmental programs, and policies and procedures
• Supervise assigned staff, including task assignment, performance monitoring, coaching, training, and evaluation.
• Foster a collaborative, accountable, and service-oriented work environment
• Coordinates and oversees Litigation Hold processes, including stakeholder identification, notification, compliance tracking, and documentation of Litigation Hold intake forms.
• Plans, schedules, and facilitates Litigation Hold Stakeholder meetings, ensuring participation from relevant departments, leadership, IT, ETI, HR, and legal counsel as appropriate.
• Monitors ongoing litigation holds and coordinates follow-up actions as needed
• Manages and tracks work requests to improve effectiveness and efficiency while ensuring adherence to County/Department policy and procedures
• Coordinates PRR requests with the County Board of Supervisors and sends responsive records to the BOS for review
• Program Management of various applications within Information Governance, e.g., PRR application, IM Connect, and OnBase.
• Gathers, summarizes, and analyzes a variety of data to provide accurate information and recommendations to help the department maintain long-term strategic goals
• Plan, organize, and lead the Public Records Request User Group, including developing agendas and meeting materials.
• Facilitate discussions on compliance, best practices, and process improvements, coordinate training topics, and provide training as needed.
• Promotes consistent application of retention records and PRR standards across departments.
• Acts as a subject matter resource for departments on public records and records retention.
• Partners with the Department Records Custodians (DRC) and records staff promote consistent, compliant records management practices
• Develop, document, implement, and maintain Standard Operating Procedures for PRR processing, litigation holds, redaction standards, and records management workflows.
• Identify operational risks, inefficiencies, and compliance gaps, and recommend corrective actions and process improvements
• Represent the department in cross-departmental meetings related to public records and records management, Litigation holds, or compliance initiatives.
• Responds to inquiries from internal leadership regarding PRR status, risk, and compliance issues
• Perform other duties as assigned in support of departmental operations and strategic objectives

Benefits

• Tuition reimbursement
• Exceptional work-life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% contribution rate per paycheck that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level