Records and Information Analyst

Litco Law•Calgary, AB

1d•Hybrid

About The Position

Personal injury claims can be complex and confusing and rely heavily on having clear evidence and documentation of the effect the injury or accident has had on a person’s life. The Records and Information Analyst will be the extra pair of hands that everyone in our office needs, working closely with Legal Assistants and Client Care Specialists to request and retrieve client documents and information. They provide reliable administrative support and work collaboratively together to ensure all requests are completed as efficiently as possible.

Requirements

Enjoy supporting others and take pride in helping your teammates succeed.
Ability to work independently, stay focused, and bring a reliable, positive attitude to work each day.
Thrive in a fast-paced environment and enjoy staying busy while balancing multiple priorities.
Creative problem-solver who looks for solutions and opportunities to improve processes.
Strong attention to detail and take pride in producing accurate, high-quality work.
Highly organized and know how to effectively prioritize tasks and manage your time.
Positive, approachable, and enjoy contributing to a collaborative and supportive workplace culture.

Responsibilities

Assist Legal Assistants and Client Care Specialists in document collection to expedite client claims and support the settlement process
Correspond with external providers to retrieve records and documents related to client files (i.e.: Doctor’s offices to retrieve medical treatment notes, employers to retrieve employment history and loss of income documents, etc.)
Build relationships with regular record providers and utilize your skills in persuasion and influence to ensure our requests are getting top priority
Follow up on outstanding requests and provide updates to keep our team in the loop
Ensure team members have all relevant information for their files as quickly as possible by processing received documents in an efficient manner
Be willing to persevere and stand your ground to get the information we need for our clients
Work collaboratively with the team to provide additional assistance on files as necessary