Records and Data Management Clerk 2026-02047

State of Wyoming•Cheyenne, WY

82d•Onsite

About The Position

The Wyoming Highway Patrol (WHP) is seeking a motivated, team-oriented Records & Data Management Clerk for its Records Section in Cheyenne. This role is crucial for processing and overseeing digital evidence generated by personnel across all 12 WHP Troop offices and 14 WHP Ports of Entry. The clerk will be responsible for gathering and disseminating trooper reports, videos, evidence photos, lab reports, supporting documents, dispatch recordings, and any other information requested by the public through the Wyoming Public Records Act. The position demands the highest level of integrity and personal ethics. The WHP Records Unit operates 24/7, 365 days a year, requiring flexibility to work on any assignment supporting the department and its law enforcement partners. Cheyenne offers a growing community with access to outdoor activities and a low cost of living with no state income tax.

Requirements

Associate's Degree (typically in Records or Data Management)
0-1 year of progressive work experience (typically in Records and Data Management) with acquired knowledge at the level of a Records & Data Management Technician
OR 2-4 years of progressive work experience (typically in Records and Data Management) with acquired knowledge at the level of a Records & Data Management Technician
Knowledge of the Wyoming Public Records Act.
Knowledge of research, statistical, and data gathering techniques, interpretation, analysis, and information management and maintenance.
Knowledge of physical and computer security measures and issues as they relate to digital evidence storage.
Knowledge of intra-government practices as they relate to the integrity of the appropriate management of digital evidence and related documentation.
Knowledge of evidence inventory management to track digital evidence in the custody of the Wyoming Highway Patrol.
Knowledge of inventory management.
Ability to learn National Crime Information Center (NCIC) processes, National Incident-Based Reporting System (NIBRS), Highway Patrol Information System (HPIS), Criminal Justice Information System (CJIS), Security Awareness as administered through the Wyoming DCI as required by the FBI, Law Enforcement Records Management System (LERMS), WHP’s Access Logger, WHP’s Computer Aided Dispatch system, and other systems as necessary.
Excellent customer service skills and competence in oral and written communication.
Ability to understand and work within organizational structures and adhere to federal and state laws, policies, procedures, and guidelines.
Ability to work independently and in a team, organize time, work cognizant of critical deadlines, and work on several projects concurrently.
Ability to establish working relationships with a variety of agencies, programs, and staff.
Ability to gather information to accurately assist the public, law enforcement, and attorneys.
Ability to research and review proposed rules, regulations, programs, policies, and activities.
Competency using a computer, hardware, software, and peripherals, including Google Docs, Google Sheets, Google Drive, Word, Excel, PowerPoint, Adobe Pro, basic computer programming, and database development skills.
Ability to troubleshoot application problems.
Must meet the Wyoming Highway Patrol's application standards.
Must attend an oral interview and be recommended by the interview panel if selected.
Must pass a lie detector test administered through Converus EyeDetect if recommended for hire.
Must successfully pass a thorough background investigation process and be selected for hire.

Nice To Haves

Experience working with a database systems.
Detail-oriented.
Strong customer service skills.

Responsibilities

Reviewing and submitting National Incident-Based Reporting System (NIBRS) data and reporting to the Division of Criminal Investigation (DCI) and the Federal Bureau of Investigation (FBI) while complying with State and Federal requirements.
Ensuring quality assurance of NIBRS reporting.
Examining and analyzing incoming electronic records, making necessary corrections, and updating information in the Law Enforcement Records Management System (LERMS) and E-citation systems after sufficient research.
Performing research by querying additional databases and resources for necessary information, including the Revenue Information System (RIS), Informer, Supreme Court Information Store, legislative website, ReportBeam, EvidenceOnQ, SceneDoc, Mobile, E-citations, and LERMS.
Utilizing database management tools to merge instances of duplicate names and vehicle records, and create alias name records and identity alerts.
Updating records with correct information and/or new information.
Communicating verbally, by email, and by phone to coordinate the amendment of electronic records at both the agency and court levels.
Processing, maintaining, and reviewing incident case reports, supplements, logs, letters, audio-recorded conversations, memos, secure reports, and other documents as dictated in LERMS by WHP sworn officers.
Processing, proofreading, and entering case report information as provided by troopers regarding official files, ensuring accurate coding and reporting processes, and maintaining an up-to-date database for the agency.
Maintaining updated wrecker rates and lists for all 12 WHP Troop offices and 14 WHP Ports of Entry.
Providing continuous, committed customer service in a timely manner within and outside the agency.
Answering phones, greeting customers, and providing direction and assistance as necessary.
Training and instructing new records clerks in all roles and responsibilities as needed.
Training and instructing troopers on incorrect data entry policies used in the records data management system.
Generating information and statistical reports as needed.