Reconstruction Project Manager

RDM Holding Company•Kochville Township, MI

About The Position

SERVPRO Team Miller is the leading SERVPRO team in the country, recognized as Franchise of the Year in 2020 and consistently ranking in the top 5 out of over 2000 teams nationwide. With 24 territories across Michigan and Indiana, they service Metro Detroit, Saginaw/Midland Counties, Fort Wayne, and Indianapolis. As a family-owned and operated business, they foster a team-oriented environment that prioritizes training and certifications. This role is for someone who enjoys helping people through difficult situations, is comfortable working hard in challenging environments, excels at meeting new people, possesses excellent communication skills, enjoys supervising others, and is a skilled multi-tasker. The ideal candidate is self-motivated, has superb interpersonal skills, is highly dependable, and is excited about exceeding expectations. The position offers a competitive pay rate with opportunities for learning and growth.

Requirements

Superb customer service track record
Effective written and oral communication
High school diploma/GED
Ability to successfully complete a background check subject to applicable law

Nice To Haves

Experience in restoration and/or construction preferred
2 year Restoration background is preferred
IICRC certifications are a plus

Responsibilities

Plan and execute reconstruction projects while ensuring a high quality of service in all dealings with customers, clients, sub-contractors, and resource providers involved in reconstruction services.
Manage the entire customer experience and overall customer satisfaction.
Evaluate and sell projects
Educate customers on process
Identify and document project scope of work
Maintain customer and client communications
Review estimates
Obtain customer and client agreement on scope and estimate
Ensure proper permits are acquired
Create project schedule, timeline, and budget
Identify and qualify subcontractors and resource providers
Negotiate terms and set expectations with customers and clients
Storm Response Deployment: Employees in this position may be asked to assist with localized storm events and catastrophe (CAT) response efforts in other Team Miller locations. Employees should be able to travel on short notice for temporary assignments supporting disaster recovery operations.