Reconditioning Manager

Carvana•Pittsburgh, PA

10d•Onsite

About The Position

The Reconditioning Manager leads a multi-departmental operation across the mechanic, body, and detail shops, ensuring consistent application of ADESA/Carvana processes and delivery on customer expectations. The role directly manages and develops the reconditioning team, promoting high-quality work, strong output, and efficient, profitable operations. It oversees production capacity and planning, staffing and scheduling, team performance, customer experience, safety, and adherence to company policies and standards. The manager also supports strategic planning, process improvement, employee development, and a positive team environment. This role is not eligible for visa sponsorship.

Requirements

High school diploma or GED equivalent.
Minimum 5 years of industry or related experience.
Minimum 1 year of leadership or supervisory experience.
Knowledge of lean manufacturing principles.
Proven ability to multitask while maintaining attention to detail.
Ability to delegate tasks effectively.
Confidentiality and integrity when handling sensitive information.
Proven ability to manage deliverables and metrics against aggressive targets and timelines.
Proficiency with computer systems and applications.
Demonstrated functional expertise in Commercial Accounts processes.
Ability to maintain high volume and high-quality content in a fast-paced environment.
Ability to communicate and interact effectively and professionally with others.
Clear and concise written and oral communication skills.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to read, write, speak, and understand English.
Ability to perform the essential functions of the job, with reasonable accommodations where applicable.
Successful completion of a background check is required.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead the mechanic, body, and detail teams to achieve efficiency, profitability, and KPI targets.
Maintain and apply knowledge of reconditioning processes, industry best practices, customer SLAs, and ADESA/Carvana standard processes.
Ensure adequate production capacity for each line and assist with production planning.
Provide vision and guidance to reconditioning teams in meeting performance metrics.
Reinforce and engage teams around quality, production, and cost objectives.
Lead auction activities to support retention, profitability, customer experience, and safety.
Monitor adherence to systems, policies, procedures, and performance standards.
Lead and influence others as a people, customer, and business manager.
Engage with customers and employees in a transparent, reliable, and positive manner.
Participate in developing and executing strategic plans, goals, processes, and objectives aligned with company priorities.
Identify and implement staffing and scheduling based on workload and volume.
Communicate expectations, performance measures, and goals clearly to team members.
Collaborate with stakeholders to optimize processes.
Oversee day-to-day team activities, identify strengths and weaknesses, and determine improvement opportunities and actions.
Train, mentor, and hold direct reports accountable; support succession planning through coaching, leadership development, training, and performance management.
Create a work environment that encourages positive communication, team cohesion, and adherence to Carvana’s Values.
Work conscientiously to reduce the risk of injuries from spills and other preventable hazardous conditions.