Reconditioning Manager

ADESA•Pittsburgh, PA

About The Position

The Reconditioning Manager leads a multi-departmental team and provides overall leadership for reconditioning operations, including mechanic, body, and detail shops. The role is responsible for meeting customer expectations through ADESA/Carvana processes and for directly managing and developing the reconditioning team to deliver consistent processes, quality, and output. The manager oversees shop efficiency, profitability, production capacity, planning, and performance against key metrics and customer service-level agreements. This manager also leads auction activities and supports retention, profitability, customer experience, and safety. The role oversees day-to-day team operations, staffing and scheduling, performance standards, training, coaching, and succession planning; communicates expectations and goals; collaborates with stakeholders to improve processes; and promotes positive communication, team cohesion, and adherence to company values. The job requires working in both indoor and outdoor conditions and the ability to perform light to medium physical work. Hiring is contingent on passing a complete background check. The position is not eligible for visa sponsorship.

Requirements

High school diploma or GED equivalent.
Minimum 5 years of industry or related experience.
Minimum 1 year of leadership or supervisory experience.
Knowledge of lean manufacturing principles.
Ability to multitask while maintaining attention to detail.
Ability to delegate tasks effectively.
Ability to handle sensitive information with confidentiality and integrity.
Ability to manage deliverables and metrics against aggressive targets and timelines.
Proficiency with computer systems and applications.
Demonstrated functional expertise in Commercial Accounts processes.
Ability to maintain high-volume, high-quality work in a fast-paced environment.
Ability to communicate and interact effectively and courteously in a professional manner.
Clear and concise written and oral communication skills.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to read, write, speak, and understand English.
Ability to meet the position’s light to medium physical work requirements and visual acuity requirements.
Passing a complete background check is required for hiring.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead mechanic, body, and detail shop teams to achieve efficiency, profitability, and KPI targets.
Maintain and apply knowledge of reconditioning processes, industry best practices, customer SLAs, and ADESA/Carvana standard processes.
Ensure adequate production capacity for each line and assist with production planning.
Provide direction to reconditioning teams to meet performance metrics and reinforce quality, production, and cost objectives.
Lead auction activities to support retention, profitability, customer experience, and safety.
Monitor adherence to systems, policies, procedures, and performance standards.
Influence and lead employees and customers through transparent, reliable, and positive interactions.
Participate in developing and executing strategic plans, goals, processes, and objectives aligned with company objectives.
Identify and implement staffing and scheduling appropriate to workload and volume.
Communicate expectations, performance measures, and goals to team members, and collaborate with stakeholders to optimize processes.
Oversee day-to-day activities, assess team strengths and weaknesses, and identify and address opportunities for improvement.
Train, mentor, coach, and hold direct reports accountable; support leadership development, performance management, and succession planning.
Create a work environment that encourages positive communication, team cohesion, and adherence to Carvana’s values.
Work conscientiously to reduce the risk of injuries from spills or other preventable hazardous conditions.