Receptionist Bilingual Spanish

The GEO Group • Austin, TX

4d • Onsite

About The Position

The Receptionist provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office. The role interacts with program participants, community visitors, agency personnel, and other visitors; supports office check-in and communications; maintains records and documentation; assists program staff with case coordination and routine clerical work; and coordinates transportation services for program participants. The position is bilingual in English and Spanish and is based in a typical office environment, with some local travel potentially required.

Requirements

• High school diploma or GED.
• United States citizenship.
• Must have lived in the United States for three of the last five years; military service and study abroad are accepted.
• Bilingual English/Spanish proficiency.
• Good computer skills.
• Effective communication skills with internal and external contacts.
• Good interpersonal skills and ability to deal tactfully with the public.
• Sound judgment and an even temperament, including the ability to maintain self-control in stressful situations such as interpersonal confrontations or emergencies.
• Ability to interact sensitively with multicultural contacts.
• Good organizational skills and attention to detail.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to use computers and software typically used by the department.
• Ability to use hands and fingers to perform data entry.

Nice To Haves

• At least two years of work experience in a similar position, including experience working with multicultural contacts, is preferred.

Responsibilities

• Greet and communicate with ISAP program participants, community visitors, agency personnel, and general visitors.
• Ensure program participants are properly checked in for office visits.
• Answer phones and direct calls appropriately.
• Maintain program participant case records in the computer system by performing data entry.
• Maintain files and related documentation.
• Assist the Program Manager and Case Specialists with case coordination, communication with the contracting agency, and routine clerical tasks.
• Coordinate transportation services for program participants.
• Perform other duties as assigned.

Benefits

• Two weeks of vacation.
• 56 hours of sick time.
• 15 paid holidays.
• Medical, dental, and vision coverage.
• Term and whole life insurance, including spouse and dependent coverage.
• Accidental death and dismemberment insurance.
• Short- and long-term disability.
• Flexible spending account.
• 401(k) retirement program.
• Stock purchase program.
• Tuition reimbursement of $3,500 per year.
• Employee Assistance Program (EAP).
• Legal program through Legal Club of America.
• Direct deposit.
• Theme park and attraction discounts.
• Competitive compensation and full benefits.
• Opportunities to move to other facilities and divisions, with a preference for promoting from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED