Receptionist Bilingual Spanish

The GEO Group • Santa Maria, CA

4d

About The Position

The Receptionist provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office. The role greets program participants, community visitors, agency personnel, and other visitors; supports participant check-in; answers and directs phone calls; maintains electronic participant case records and related files; assists the Program Manager and Case Specialists with case coordination and routine clerical work; and coordinates participant transportation services. The position requires bilingual English/Spanish skills and is performed in a typical office environment, with some local travel possibly required. Pay is $20.00 per hour.

Requirements

• High school diploma or GED.
• At least two years of work experience in a similar position; experience working with multicultural contacts is preferred.
• United States citizenship required.
• Must have lived in the United States for three of the last five years; military service and study abroad are accepted.
• Bilingual English/Spanish proficiency required.
• Good computer skills.
• Effective communication skills with internal and external contacts.
• Good interpersonal skills and ability to deal tactfully with the public.
• Sound judgment and an even temperament, including the ability to maintain self-control in stressful situations such as interpersonal confrontations or emergencies.
• Ability to interact sensitively with multicultural contacts.
• Good organizational skills.
• Attention to detail.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to use computers and software typically used by the department.
• Ability to use hands and fingers to perform data entry.

Nice To Haves

• Experience working with multicultural contacts.

Responsibilities

• Greet and communicate with ISAP program participants, community visitors, agency personnel, and general visitors.
• Ensure program participants are properly checked in for office visits.
• Answer phones and direct calls appropriately.
• Maintain program participant case records in the computer system through data entry.
• Maintain files and related documentation.
• Assist the Program Manager and Case Specialists with case coordination, communication with the contracting agency, and routine clerical tasks.
• Coordinate transportation services for program participants.
• Perform other duties as assigned.

Benefits

• Two weeks of vacation.
• 56 hours of sick time.
• 15 paid holidays.
• Medical, dental, and vision coverage.
• Term and whole life insurance, including spouse and dependent coverage.
• Accidental death and dismemberment insurance.
• Short- and long-term disability.
• Flexible spending account.
• 401(k) retirement program.
• Stock purchase program.
• Tuition reimbursement of $3,500 per year.
• Employee Assistance Program (EAP).
• Legal program through Legal Club of America.
• Direct deposit.
• Theme park and attraction discounts.
• Opportunities to move to other facilities and divisions, with a preference for promoting from within.
• Competitive compensation package with full benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED