Receptionist Bilingual Spanish

The GEO Group•Fresno, CA

About The Position

Provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office operated by BI Incorporated. The program provides intensive supervision and case management for individuals in immigration proceedings, in partnership with the Department of Homeland Security and U.S. Immigration and Customs Enforcement. The receptionist greets and assists program participants, visitors, and agency personnel; manages calls and participant check-ins; enters case-record information; maintains files and documentation; and supports the Program Manager and Case Specialists with case coordination and routine clerical tasks. The role may involve some local travel and is performed in a typical office environment. Pay is $19.57 per hour.

Requirements

High school diploma or GED.
Bilingual English/Spanish ability.
United States citizenship.
Must have lived in the United States for three of the last five years; military service and study abroad are accepted.
Good computer skills and ability to use computers and department software.
Effective communication skills with internal and external contacts.
Good interpersonal skills and ability to deal tactfully with the public.
Sound judgment and an even temperament, including ability to maintain self-control in stressful situations such as interpersonal confrontations or emergencies.
Ability to interact sensitively with multicultural contacts.
Good organizational skills and attention to detail.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to use hands and fingers to perform data entry.

Nice To Haves

At least two years of work experience in a similar position, including experience working with multicultural contacts, is preferred.

Responsibilities

Greets and communicates with ISAP program participants, community visitors, agency personnel, and general visitors.
Ensures program participants are properly checked in for office visits.
Answers phones and directs calls appropriately.
Maintains program participant case records in the computer system by performing data entry.
Maintains files and related documentation.
Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency, and routine clerical tasks.
Coordinates transportation services for program participants.
Performs other duties as assigned.

Benefits

Two weeks of vacation.
56 hours of sick time.
15 paid holidays.
Medical, dental, and vision coverage.
Term and whole life insurance, including spouse and dependent coverage.
Accidental death and dismemberment insurance.
Short- and long-term disability.
Flexible spending account.
401(k) retirement program.
Stock purchase program.
Tuition reimbursement of $3,500 per year.
Employee Assistance Program (EAP).
Legal program through Legal Club of America.
Direct deposit.
Theme park and attraction discounts.
Competitive compensation package with full benefits.
Opportunities to move to other facilities and divisions through promotion from within.