Receptionist Bilingual Spanish
About The Position
The Receptionist provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office. The role greets and communicates with program participants, community visitors, agency personnel, and other visitors; supports participant check-in and case-record maintenance; and assists the Program Manager and Case Specialists with coordination and routine clerical tasks. The position requires English/Spanish bilingual proficiency, U.S. citizenship, and residence in the United States for three of the last five years, with military service and study abroad accepted toward that requirement. Pay is $19.80 per hour. The work is performed in a typical office environment, and some local travel may be required.
Requirements
- High school diploma or GED.
- At least two years of work experience in a similar position; experience working with multicultural contacts is preferred.
- U.S. citizenship.
- Must have lived in the United States for three of the last five years; military service and study abroad are accepted.
- Bilingual English/Spanish proficiency.
- Good computer skills.
- Effective communication skills with internal and external contacts.
- Good interpersonal skills and ability to deal tactfully with the public.
- Sound judgment and even temperament, including the ability to maintain self-control in stressful situations such as interpersonal confrontations or emergencies.
- Ability to deal with multicultural contacts sensitively.
- Good organizational skills and attention to detail.
- Working knowledge of Microsoft Word, Excel, and Outlook.
- Ability to work with computers and software typically used by the department.
- Ability to use hands and fingers to perform data entry.
Nice To Haves
- Experience working with multicultural contacts.
Responsibilities
- Greet and communicate with ISAP program participants, community visitors, agency personnel, and general visitors.
- Ensure program participants are properly checked in for office visits.
- Answer phones and direct calls appropriately.
- Maintain program participant case records in the computer system by performing data entry.
- Maintain files and related documentation.
- Assist the Program Manager and Case Specialists with case coordination, communication with the contracting agency, and routine clerical tasks.
- Coordinate transportation services for program participants.
- Perform other duties as assigned.
Benefits
- Two weeks of vacation.
- 56 hours of sick time.
- 15 paid holidays.
- Medical, dental, and vision coverage.
- Term and whole life insurance, including spouse and dependents.
- Accidental death and dismemberment insurance.
- Short- and long-term disability.
- Flexible spending account.
- 401(k) retirement program.
- Stock purchase program.
- Tuition reimbursement of $3,500 per year.
- Employee Assistance Program (EAP).
- Legal program through Legal Club of America.
- Direct deposit.
- Theme park and attraction discounts.
- Opportunities to move to other facilities and divisions, with a preference for promoting from within.
- Competitive compensation package with full benefits.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
