Receptionist Bilingual Spanish

The GEO Group•Knoxville, IA

4d•Onsite

About The Position

Provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office. The receptionist greets program participants, community visitors, agency personnel, and other visitors; supports participant check-in; answers and directs phone calls; maintains participant case records and related files; assists program leadership and case specialists with coordination and routine clerical tasks; and coordinates transportation services. The role is based in a typical office environment, may require some local travel, and uses standard office equipment.

Requirements

High school diploma or GED.
At least two years of work experience in a similar position.
United States citizenship.
Must have lived in the United States for three of the last five years; military service and study abroad are accepted.
Bilingual English/Spanish proficiency.
Good computer skills and ability to use computers and department software.
Effective communication skills with internal and external contacts.
Good interpersonal skills and ability to deal tactfully with the public.
Sound judgment and an even temperament, including the ability to maintain self-control during stressful situations such as confrontations or emergencies.
Ability to interact sensitively with multicultural contacts.
Good organizational skills and attention to detail.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to use hands and fingers to perform data entry.

Nice To Haves

Experience working with multicultural contacts.

Responsibilities

Greet and communicate with ISAP program participants, community visitors, agency personnel, and general visitors.
Ensure program participants are properly checked in for office visits.
Answer phones and direct calls appropriately.
Maintain program participant case records in the computer system through data entry.
Maintain files and other related documentation.
Assist the Program Manager and Case Specialists with case coordination, communication with the contracting agency, and routine clerical tasks.
Coordinate transportation services for program participants.
Perform other duties as assigned.

Benefits

Two weeks of vacation.
56 hours of sick time.
15 paid holidays.
Medical, dental, and vision coverage.
Term and whole life insurance, including spouse and dependents.
Accidental death and dismemberment insurance.
Short- and long-term disability.
Flexible spending account.
401(k) retirement program.
Stock purchase program.
Tuition reimbursement of $3,500 per year.
Employee Assistance Program (EAP).
Legal program through Legal Club of America.
Direct deposit.
Theme park and attraction discounts.
Opportunities to move to other facilities and divisions, with a preference for promotion from within.