Receptionist - OPC

Bay State Community Services•Quincy, MA

About The Position

Bay State Community Services is seeking a professional, organized, and personable Receptionist to serve as the first point of contact for its Outpatient Clinic. The role provides customer service, manages front desk operations, handles calls, and performs administrative duties that support the program’s daily operations. The ideal candidate has strong communication and organizational skills, attention to detail, professionalism, and the ability to maintain confidentiality in a fast-paced human services environment. This is a part-time position for 20 hours per week. The schedule is Mondays, Wednesdays, and Fridays from 9 a.m. to 2 p.m., and Tuesdays from 2 p.m. to 7 p.m. The hourly salary range is $20.68–$24.04.

Requirements

At least one year of receptionist experience.
High school diploma.
Exceptional customer service skills, including professional and pleasant telephone skills.
Excellent organizational, verbal, and writing skills.
Strong attention to detail.
Skill using MS Word, Outlook, Access, PowerPoint, and Excel.
Ability to work in a fast-paced environment, multitask, and work under pressure.
Ability and willingness to work at least one late shift per week, until 7 p.m.

Nice To Haves

Previous work experience in a community health center.
Speaking a relevant second language.

Responsibilities

Greet and direct visitors, answer telephone calls, respond to information requests, and forward accurate messages to appropriate staff.
Treat service recipients with dignity, respect, and understanding, promote a culture of learning and respect, and help maintain a positive work environment.
Maintain strict confidentiality and ensure compliance with HIPAA, PHI regulations, and billing policies.
Support daily program requirements, including intakes, petty cash, payment processing, deposit preparation, and verification of funding or insurance in clinical programs.
Coordinate with the clinic psychiatrist on appointments, medication refills, communications with clients, and client files.
Schedule appointments for staff members as needed.
Take referrals by phone and submit them to the director or designee for assignment.
Monitor the clinic’s email and online contact forms and respond to or forward messages to the appropriate person.
Prepare intake packets and upload or file intake paperwork and other documentation in client files.
Maintain inventory of office and staff-kitchen supplies.
Receive and distribute incoming mail and coordinate outgoing mail, including courier services, postage meter account, and interoffice mail.
Keep the front office and common areas orderly and clean.
Open or close the clinic depending on shift hours.
Assist the front desk team and other clinic staff during downtimes.
Participate in mandated meetings and trainings.
Perform duties with a sense of humor and team spirit.