Receptionist - OPC

Bay State Community Services Inc•Quincy, MA

2d•$21 - $24

About The Position

Bay State Community Services (BSCS) is seeking a professional, organized, and personable Receptionist to serve as the first point of contact for its Outpatient Clinic. The role provides exceptional customer service, manages front desk operations, answers and directs phone calls, and performs general administrative duties that support the program’s daily operations. The ideal candidate has strong communication skills, attention to detail, professionalism, and the ability to maintain confidentiality in a fast-paced human services environment. The position is part-time at 20 hours per week. The stated schedule is Mondays, Wednesdays, and Fridays from 9 a.m. to 2 p.m., and Tuesdays from 2 p.m. to 7 p.m. The receptionist may be responsible for opening or closing the clinic depending on shift hours.

Requirements

At least one year of receptionist experience.
High school diploma.
Exceptional customer service skills, including professional and pleasant telephone skills.
Excellent organizational, verbal, and writing skills.
Ability to excel at details.
Skill in using software such as MS Word, Outlook, Access, PowerPoint, and Excel.
Ability to work in a fast-paced environment, multitask, and work under pressure.
Ability and willingness to work at least one late shift per week, until 7 p.m.

Nice To Haves

Previous work experience in a community health center.
Speaking a relevant second language.

Responsibilities

Greet and direct office visitors; answer telephone calls; respond to direct requests for information or forward clear and accurate messages to appropriate staff.
Treat service recipients with dignity, respect, and understanding; promote a culture of learning and respect and maintain a positive work environment.
Maintain strict confidentiality.
Ensure compliance with HIPAA and PHI regulations and billing policies.
Assist with daily program requirements, including intakes, petty cash, payment processing, deposit preparation, and verification of funding or insurance in clinical programs.
Work closely with the clinic psychiatrist on appointment scheduling, medication refills, communication between the psychiatrist and clients, and client files.
Schedule appointments for staff members as needed.
Take referrals by phone and submit them to the director or designee for assignment.
Monitor the OPC email and online contact forms and answer or forward messages to the appropriate person.
Prepare intake packets.
Upload and file intake paperwork and other documentation in client files.
Maintain inventory of office and staff-kitchen supplies.
Receive and distribute incoming mail and coordinate outgoing mail, including courier services, the postage meter account, and interoffice mail distribution.
Keep the front office and common areas orderly and clean.
Open or close the clinic depending on shift hours.
Assist the front desk team and other clinic staff during downtimes.
Participate in mandated meetings and trainings.
Perform duties and responsibilities with a sense of humor and team spirit.