Receptionist PRN

Covenant Living Communities and Services•Knoxville, TN

1d•$15 - $19

About The Position

The Receptionist greets residents, staff, and visitors in person and by telephone in a positive, professional manner. The role handles calls and messages, provides visitor information, monitors emergency systems, and helps coordinate transportation, activities, packages, mail, maintenance requests, and reception-area operations. The Receptionist also performs clerical and cash-handling duties and supports the Lead Receptionist and other departments as assigned.

Requirements

High school education or equivalent.
One year of secretarial training or clerical experience.
Highly organized and detail-oriented, with excellent verbal and written English communication and interpersonal skills.
Pleasant personality and telephone voice.
Ability to remain calm in an emergency situation.
Maintain complete confidentiality when circulating general information.
Knowledge of computers, including Microsoft Office Suite.
Interest in and desire to work with older adults.

Responsibilities

Answer telephone calls promptly and courteously, transfer calls appropriately, and take messages when residents or staff are unavailable.
Monitor the emergency system, direct staff to urgent situations, contact emergency personnel when appropriate, and complete resident checks as required for the desk.
Provide information to visitors, direct them to appropriate staff, and ensure visitors and contractors sign in and wear badges according to policy.
Keep the reception desk and lobby clean and organized after each shift.
Facilitate transportation requests, coordinate and communicate transportation timing, and call residents to remind them of trips.
Assist residents with signing up for programs and activities and collect payments.
Know how to operate office equipment, demonstrate its use to staff, monitor equipment, and report supply needs and issues to the Lead Receptionist.
Sell postage stamps; receive and sort mail and packages; log packages and notify residents or staff when items are ready for pickup.
Facilitate maintenance requests by entering them into the system and communicating urgent or emergent situations to appropriate staff.
Complete monthly charge sheets according to procedure.
Support other departments with clerical duties as assigned by the Administrative Services Coordinator.
Support the Lead Receptionist with clerical duties and maintenance of the reception area.
Balance the cash register or drawer, including cash receipts and checks cashed at the desk.

Benefits

Medical, dental, and vision insurance (offered to full-time employees).
Employer-paid group term life and disability insurance (offered to full-time employees).
Paid time off and six paid holidays (offered to full-time employees).
403(b) with a 3% employer match (offered to full-time employees).
Fitness center use at most facilities (offered to full-time employees).
Voluntary life and AD&D benefits.
Tuition assistance and scholarships.
Employee assistance program.
Legal services, home and auto insurance, and discount purchasing program.
Pet insurance.