Weekend Receptionist

Advanced Health Care of Cincinnati•Sharonville, OH

About The Position

The Receptionist serves as the first point of contact for residents, families, visitors, and staff, providing customer service and administrative support in a healthcare setting. The position involves greeting visitors, answering and directing calls, assisting with resident-related coordination and records, and helping maintain a welcoming, organized, and secure reception area. The role also provides companionship and supports communication among residents, families, staff, and external contacts. The schedule is PRN, on-call, and weekends, with 8-hour shifts from 8:30 AM to 4:30 PM. The position requires regular attendance and timeliness according to the schedule designated by the department supervisor or manager. Salary is $17 per hour.

Requirements

At least 1 year of previous receptionist experience, preferably in healthcare or senior living.
Knowledge of basic office equipment, including copiers, fax machines, printers, and multi-line phone systems.
Proficiency in Microsoft Office, particularly Excel and Word.
Strong organizational and time-management skills, including the ability to prioritize, meet deadlines, and manage multiple projects.
Excellent communication and interpersonal skills for interacting professionally with residents, families, staff, and external contacts.
Attention to detail and accuracy in data entry, recordkeeping, and document preparation.
Ability to maintain confidentiality and handle sensitive materials discreetly.
Ability to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, stretch, and twist.
Manual dexterity and hand-eye coordination for typing, writing, and operating office equipment.
Close, distance, and peripheral vision, and the ability to adjust focus.
Stamina to sit or stand for extended periods while performing administrative duties at a workstation or reception area.
Ability to lift and carry office supplies, equipment, and materials as needed.
Ability to accept criticism and deal calmly and effectively with high-stress situations.

Responsibilities

Greet and assist visitors, residents, and families professionally and courteously, providing information and assistance as needed.
Answer phones, respond to inquiries, take messages, and screen and direct calls to appropriate staff.
Keep the reception area tidy, organized, clean, and accessible.
Assist with resident admissions, discharges, and transfers by completing paperwork and coordinating with clinical staff.
Schedule appointments, meetings, and transportation arrangements for residents as needed.
Update and maintain resident records, including contact information, medical history, and insurance details, accurately and confidentially.
Relay messages and facilitate communication among residents, families, staff, and external stakeholders.
Coordinate with nursing, therapy, dietary, and housekeeping departments regarding resident care and services.
Sort, distribute, and forward incoming and outgoing mail.
Order and maintain office supplies and equipment, coordinate repairs or maintenance, and ensure adequate inventory.
Operate the facility paging and telephone systems effectively.
Monitor entry and exit in accordance with facility policies and procedures.
Follow facility security protocols and emergency procedures, responding calmly to security or safety concerns.
Distribute visitor badges, keys, and access codes and enforce security measures.
Maintain a neat, clean, and appropriately dressed appearance.
Perform other duties as requested by management.
Maintain regular attendance and punctuality according to the designated work schedule.
Provide companionship to residents.