Receptionist (Fac)

NueHealth•Anchorage, AK

About The Position

The Receptionist welcomes and assists patients and visitors in person and by phone, supports patient registration and scheduling, helps facilitate patient flow, and performs front-office administrative tasks. The role protects patient confidentiality, handles authorized release of information, supports patient communications through the patient portal and eCW telephone encounters, and assists with payments, referrals, faxes, and schedule management.

Responsibilities

Welcome and greet patients and visitors in person and over the phone, using AIDET.
Answer phone calls politely and courteously; process messages, relay them to the appropriate staff member or provider, and screen and transfer calls as appropriate.
Keep the reception area clean and organized.
Register new patients and update existing patient demographics by collecting required forms and personal and financial information.
Assist with obtaining information needed for registration and documenting patient identity.
Assemble patient medical record forms and prepare patient identification.
Facilitate patient flow by notifying the medical assistant of patient arrivals, monitoring delays, and communicating with patients and clinical staff.
Protect patient confidentiality by securing protected health information and logging off unattended computers.
Follow medical-legal requirements when answering correspondence and inquiries.
Maintain and control the release of information to authorized persons and prepare correspondence records according to clinic needs.
Schedule outpatient and procedure appointments.
Provide patient portal support and use eCW telephone encounters for patient communications.
Review future schedules for account completion.
Check patients out and collect copayments, balances, and payments under payment plans.
Route incoming faxes to the appropriate staff.
Track outgoing referrals to confirm scheduling.
Provide backup for the Office Assistant.
Take timely action on eCW “Jelly Beans.”
Actively monitor the patient cancellation list.
Perform other duties as assigned.