Receptionist (Fac)

NueHealth•Anchorage, AK

About The Position

The Medical Receptionist welcomes and assists patients and visitors, manages incoming calls and messages, and supports patient registration, scheduling, and clinic operations. The role helps facilitate patient flow by coordinating with medical assistants and clinical staff, monitoring delays, and communicating with patients. It also supports patient portal communications, checkout and payment collection, referrals, records, and other front-office duties. The receptionist protects patient confidentiality and follows medical-legal requirements for correspondence, inquiries, and release of information. The position maintains an orderly reception area and completes assigned administrative work using eCW.

Responsibilities

Welcome and greet patients and visitors in person and by phone, utilizing AIDET.
Answer phone calls politely and courteously; process messages, relay them to the appropriate staff member or provider, and screen and transfer calls as appropriate.
Keep the reception area clean and organized.
Register new patients and update existing patient demographics by collecting patient, personal, and financial information and applicable forms.
Obtain information needed to register patients and attach appropriate documentation of patient identity.
Assemble patient medical record forms and prepare patient identification.
Facilitate patient flow by notifying the medical assistant of patient arrivals, monitoring delays, and communicating with patients and clinical staff.
Protect patient confidentiality by securing protected health information, not leaving it in plain sight, and logging off the computer before leaving it unattended.
Follow medical-legal requirements when answering correspondence and inquiries, and release information only to authorized persons.
Prepare records of correspondence according to clinic needs.
Schedule outpatient and procedure appointments.
Provide patient portal support.
Use eCW telephone encounters for patient communications.
Review future schedules for account completion.
Check patients out and collect copays, balances, and payments under payment plans.
Route incoming faxes appropriately with staff.
Track outgoing referrals to confirm scheduling.
Provide backup for the Office Assistant.
Take timely action to maintain eCW “Jelly Beans.”
Actively monitor the patient cancellation list.
Perform other duties as assigned.