Receptionist

Service Corporation International•Houston, TX

14d

About The Position

The Receptionist welcomes client families and visitors at the front desk, greeting, directing, and announcing them courteously and appropriately. The position answers, screens, and routes incoming calls and provides general office support. It also helps maintain a comfortable and orderly environment for clients and supports the handling of records, mail, packages, and deceased belongings.

Requirements

High school diploma or equivalent.
Working knowledge of MS Office Suite.
Clear and professional speaking voice and tone.
Professional interpersonal skills for handling sensitive and confidential situations.
Demonstrated poise, tact, and diplomacy.
Ability to work a schedule that includes Saturday and/or Sunday and hours beyond standard business hours.

Nice To Haves

Six months of general office, receptionist, or administrative support experience.
Proficiency operating telephones, fax machines, and copiers.

Responsibilities

Greet guests and visitors and offer assistance when they enter the building.
Notify staff when appointments arrive and escort guests to the appropriate room.
Answer routine questions about services, products, and directions.
Immediately notify and involve management with customer service or security issues.
Receive deceased belongings from families and follow chain-of-custody procedures.
Answer, screen, and route incoming calls to appropriate staff members.
Maintain a comfortable environment for clients by providing beverages and other family amenities; may make coffee.
Maintain the guest waiting area by disposing of trash, replacing tissues, and straightening furniture.
Receive incoming mail and packages.
Maintain organized and current electronic and paper files and records, such as deeds and trust files.
Perform light typing, proofreading, data entry, or printing as needed.