Receptionist (PER DIEM)

Masonicare Corp•Shelton, CT

20h•Onsite

About The Position

The Receptionist greets, assists, and directs visitors, residents, and other callers at Masonicare at Crosby Commons in Shelton, Connecticut. The role also coordinates with the Recreation Department to provide recreation activities and supports residents and staff with administrative and operational needs. The position is per diem. The Receptionist provides person-centered care and services that uphold dignity, respect, and compassion, and that offer coordinated, personalized support and treatment. The role maintains departmental procedures, quality assurance practices, and safety standards; responds to emergencies through the Call-for-Aid System; and completes other duties as assigned.

Requirements

High school diploma or equivalent.
Demonstrate person-centered care behaviors and principles, including dignity, respect, compassion, coordinated care, and personalized support and treatment.

Nice To Haves

Customer service experience preferred.
Office experience preferred.

Responsibilities

Greet, assist, and direct visitors, residents, and other callers; determine the nature of their business and direct them to appropriate locations or arrange an escort when needed.
Receive messages, flowers, newspapers, prescriptions, and other items; notify appropriate staff and deliver or arrange delivery as needed.
Coordinate with the Recreation Department and conduct activities such as exercise, games, and discussion groups.
Maintain files on residents’ meal-service requests and other needs, as well as resident directories and related information according to established procedures.
Assist with care and maintenance of department equipment and supplies.
Participate in educational programs and in-service meetings, and attend meetings as required.
Handle incoming emergencies through the Call-for-Aid System and notify and direct appropriate staff.
Schedule resident transportation requests.
Enter maintenance and housekeeping work orders.
Maintain the Outlook calendar for guest-room reservations.
Provide coverage for Administrative Assistants as needed.
Sort and distribute incoming correspondence and assist staff with administrative duties and requests.
Maintain departmental policies, procedures, objectives, quality assurance practices, and safety standards.
Perform other duties as assigned.