Receptionist (PER DIEM)

Masonicare Corp•Shelton, CT

About The Position

The Receptionist greets, assists, and directs visitors, residents, and other callers at Masonicare at Bishop Wicke in Shelton, Connecticut. The role supports residents and visitors in the Assisted Living and Memory Care communities, handles incoming messages and deliveries, maintains resident and departmental information, and assists with administrative and recreation activities. The Receptionist also responds to emergencies through the Call-for-Aid System, notifies and directs appropriate staff, and performs other duties as assigned.

Requirements

High school diploma or equivalent.
Customer service and office experience preferred.
Provide care and services demonstrating person-centered care, including dignity, respect, compassion, coordinated support and treatment, and personalized care.

Nice To Haves

Customer service and office experience.

Responsibilities

Maintain established departmental policies and procedures, objectives, quality assurance programs, and safety standards.
Provide assistance, guidance, and direction to visitors and residents; determine the nature of their business and direct or escort them to appropriate locations as needed.
Receive messages, flowers, newspapers, prescriptions, and other items; notify appropriate staff and deliver or arrange delivery of items.
Perform recreation activities such as exercise, games, and discussion groups.
Maintain files regarding residents’ meal-service requests and other needs, and maintain directories and files with current resident information according to established procedures.
Assist with the care and maintenance of department equipment and supplies.
Participate in educational programs and in-service meetings, and attend meetings as required.
Handle incoming emergencies through the Call-for-Aid System and notify and direct appropriate staff.
Schedule resident transportation requests.
Enter maintenance and housekeeping work orders.
Maintain the Outlook calendar for guest-room reservations.
Fill in as needed for Administrative Assistants.
Sort and distribute incoming correspondence.
Assist staff with administrative duties and requests.
Perform other duties as assigned.