Receptionist

BLANKENSHIP CPA GROUP PLLC•Brentwood, TN

5d•Onsite

About The Position

The Receptionist serves as the first point of contact for clients, visitors, and callers, creating a welcoming and professional experience that reflects the firm's commitment to exceptional client service. The role manages front desk operations, handles administrative support functions, coordinates office logistics, and assists team members to support efficient daily operations. Blankenship CPA Group, PLLC serves the Nashville and Middle-South business and professional community through its accounting, tax, audit, and consulting services. The firm has approximately 250 professionals and offices in the region. This is a full-time, onsite position at 101 Winners Circle, Brentwood, TN 37027.

Requirements

High school diploma or equivalent.
At least 2 years of receptionist, administrative assistant, customer service, or office support experience.
Strong verbal and written communication skills.
Professional appearance and demeanor.
Excellent organizational and multitasking abilities.
Proficiency with Microsoft Outlook, Word, Excel, and Teams.
Ability to maintain confidentiality and handle sensitive information.

Nice To Haves

Experience in a professional services environment, such as a CPA firm, law firm, financial services firm, or consulting organization.
Experience with scheduling software, CRM systems, or practice management software.
Associate degree or additional administrative training.

Responsibilities

Greet and assist clients, visitors, and vendors professionally and courteously.
Answer, screen, and direct incoming phone calls.
Maintain a clean, organized, and welcoming reception area.
Manage incoming and outgoing mail, packages, and courier services.
Assist clients with basic inquiries and direct questions to appropriate team members.
Schedule appointments and conference room reservations.
Coordinate meeting logistics, including room setup and refreshments.
Prepare, scan, copy, file, and distribute documents as needed.
Monitor office supply inventory and place orders when necessary.
Assist with tax-season administrative projects and client correspondence.
Support document collection, organization, and routing processes.
Coordinate office events, lunches, and team meetings.
Maintain accurate electronic and physical records and filing systems.
Assist leadership and administrative staff with assigned special projects.
Use Microsoft Office Suite and practice management software for administrative tasks.
Maintain confidentiality of client and firm information.
Ensure records are accurately maintained and updated in firm systems.