Receptionist

CenterWell•Mesa, AZ

8d•Onsite

About The Position

The Receptionist works onsite as part of the Front Office Healthcare Support team and reports to the Center Administrator. Serving as the Patient Access Coordinator, this role helps deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The position follows established front-office workflows, maintains data quality and revenue integrity, coordinates patient movement through the center, and escalates issues appropriately. The Receptionist verifies patient identity and insurance coverage, coordinates arrivals with the clinical team, helps minimize wait times, and provides empathetic, clear communication as a first and last point of contact. The role also supports the clinic's financial health by identifying and collecting copays and outstanding balances at the point of service.

Requirements

Computer literacy.
Knowledge of patient eligibility and benefits.
Knowledge of scheduling systems for staffing optimization.
Knowledge of EMR systems and patient data management.
Handle patient concerns while maintaining partnerships.
Follow defined workflows consistently.
Manage patient needs across scheduling, hand-offs, and follow-up.
Manage time and tasks efficiently.
Handle incoming calls accurately and professionally.
Maintain accurate and complete records.
Work effectively across teams.
Maintain accuracy and completeness across tasks.
Manage multiple tasks simultaneously while maintaining accuracy.
Demonstrate reliability, punctuality, and integrity when handling protected health information and cash.
Demonstrate professionalism, adaptability, and a growth mindset.
Be receptive to coaching.

Nice To Haves

Knowledge of communication channels and escalation guidelines.
Knowledge of digital intake and data verification processes.
Knowledge of patient identity protection.
Knowledge of clinical operations and types of clinic visits.
Knowledge of patient registration processes.
Ability to independently solve routine front-office issues.
Ability to manage complex workloads and multiple responsibilities.
Medical receptionist certificate from a specialty school.
Customer service experience.

Responsibilities

Review schedules 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps, and resolve routine gaps or escalate them according to established steps.
Facilitate digital patient check-in and accurately complete demographic information, consents, and Patient Ready signals.
Monitor the waiting room and EMR task queues, and communicate delays to patients and clinical staff.
Balance patient arrivals, incoming calls, and assigned administrative tasks while maintaining accuracy.
Discuss patients' financial responsibility, process payments accurately, and reconcile the daily cash drawer.
Complete patient checkout, schedule follow-up visits, and conduct outreach for missed or preventive care appointments.
Verify patient identity and insurance coverage to prevent billing errors and denials.
Coordinate patient arrival and signal readiness to the clinical team to support patient flow and provider throughput.
Address patient concerns and provide clear, empathetic communication.
Maintain accurate and complete records and escalate issues appropriately.