Part-Time Receptionist - Bay Cove Behavioral Health & Wellness Center - Cape Cod

Bay Cove Human Services•Barnstable, MA

About The Position

Bay Cove Human Services is seeking a Receptionist for its Behavioral Health & Wellness Center in Cape Cod. The Receptionist provides administrative support, including triaging calls, assisting people served, and managing the office space and program supplies. As a frequent first point of contact for people served, families, funders, and outside providers, the Receptionist provides accurate and timely information in a manner that supports Bay Cove’s mission. This is a non-exempt, part-time position scheduled Monday through Wednesday from 3 p.m. to 11 p.m. The role involves maintaining a welcoming reception area, answering the main phone line, coordinating communication, supporting access to resources, tracking supplies and equipment, distributing mail, and preparing meeting spaces. The Receptionist is expected to use recovery-oriented language and principles in interactions with people served, colleagues, and other contacts.

Requirements

High school diploma or GED and at least one year of similar experience; a bachelor’s degree may be substituted for the experience requirement.
Professional written and oral communication skills.
Strong personal organization, attention to detail, and time management skills.
Proficiency with Windows, Word, Google Email, and Google Apps.
Ability to climb stairs and carry up to 40 pounds, and physical capacity to assist people with mobility impairments as needed.
Ability to work flexibly and responsibly in response to the evolving needs of the agency.
Work with integrity and respect the dignity and value of all individuals.
Demonstrate the mission through job knowledge, pride in the work role, and advocacy.
Promote diversity and inclusion.
Work collaboratively and compassionately with stakeholders and partners.
Must be authorized to work in the United States; the employer does not offer visa sponsorship.

Nice To Haves

Previous experience working with individuals diagnosed with mental health challenges is strongly preferred.
Preference is given to applicants with lived experience in the behavioral health system and who come from the same community as the population served.
Bilingual candidates are encouraged to apply; a pay differential is offered for fluency in certain essential languages.

Responsibilities

Maintain a comfortable and welcoming environment in the main reception area.
Greet visitors and answer the main program phone line.
Triage calls and coordinate communication between the team and people served.
Keep a log of guests.
Work with callers to relieve urgent situations or temporarily manage them until other staff are available.
Develop a basic working knowledge of resources available through the Cape Cod Behavioral Health & Wellness Center and assist people in accessing services.
Track program supplies, equipment, and furniture, and report repair needs to the supervisor.
Sort and distribute mail.
Set up meeting space daily according to schedule needs.
Use recovery-oriented language and principles in communications and interactions with people served, colleagues, and other contacts.
Perform other duties as assigned by the supervisor.