Health Center Relations Specialist - Desert Cove

Terros Health•Phoenix, AZ

12d•Onsite

About The Position

Terros Health is hiring a full-time Health Center Relations Specialist at its Desert Cove location in Phoenix, Arizona. The role is the front line for interfacing with patients in Terros Health Centers and supports individuals during potentially vulnerable times. The specialist performs front-office duties including greeting individuals, scheduling appointments, conducting intake interviews, gathering information and paperwork, checking patients in, and maintaining accurate patient and schedule information. The position is in-office at one location and does not require travel to other Terros Health centers. The schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m. The position reports to the Practice Manager. Training is provided.

Requirements

High school diploma or GED required; an associate degree in a medical or health-related field, such as healthcare administration, insurance billing and coding, psychology, social work, human services, or communication, is preferred.
At least one year of relevant front-office, customer-facing, service-focused experience in healthcare, hospitality, or banking is required; experience in hospitality such as meetings, conventions, or hotels, or in banking, will also be considered.
Familiarity with health insurance eligibility and electronic health record management systems.
Intermediate competency with Microsoft Suite and web-based programs.
Experience managing a wide range of administrative and support tasks.
Strong organization, flexibility, multitasking, time management, and attention to detail, and the ability to work in a fast-paced, changing environment.
Excellent written and verbal communication skills.
Proven track record of delivering a high level of customer service in a healthcare setting.
Must pass a TB test, criminal background check, and drug test.

Nice To Haves

Front-office experience in healthcare, behavioral health, dental, or a medical office.
Experience with NextGen.
An associate degree in a medical or health-related field, such as healthcare administration, insurance billing and coding, psychology, social work, human services, or communication.

Responsibilities

Greet individuals entering the clinic professionally and courteously, respond promptly and compassionately to their needs, and act in accordance with Terros Health values.
Process patient check-ins and notify the appropriate staff member when patients arrive.
Update relevant information during auto-flow by completing a four-point check.
Review and update daily schedules and ensure necessary data is accurately collected.
Gather and maintain complete, accurate patient demographic information in compliance with UDS guidelines.
Perform appointment scheduling, intake interviews, and collection of information and paperwork.
Use basic knowledge of insurance levels, including Medicare, Medicaid, commercial plans, and other types.

Benefits

Multiple medical plan options, including a no-premium plan for employees and their families.
Multiple dental plan options, including orthodontic coverage.
Vision insurance.
Group life and disability insurance.
Pet insurance.
401(k) plan with company match.
Interest-free medical line of credit.
Financial education, planning, and support resources.
Monetary company contribution toward eligible benefits.
Bilingual pay differential.
Three weeks of paid time off in the first year.
Paid sick time.
Ten paid holidays annually.
Comprehensive wellness program with challenges, activities, and prizes.
Employee Assistance Program available to employees and their family members.
Trip Reduction Program.
Professional growth and career development opportunities, including scholarships, clinical supervision, and continuing education units.
Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University.
Access to the Working Advantage Employee Discount Program, with savings on gym memberships, car rentals, flights, hotels, movie tickets, and more.