Receptionist

SCI Shared Resources•Lubbock, TX

12d•Onsite

About The Position

The Receptionist welcomes client families and visitors at the front desk, provides courteous assistance, and supports general office operations. The role includes answering and routing calls, notifying staff when appointments arrive, helping guests find the appropriate room, and maintaining a comfortable and organized environment for families. The receptionist also handles incoming mail and packages, maintains electronic and paper records, and may perform light typing, proofreading, data entry, or printing.

Requirements

High school diploma or equivalent.
Six months of general office, receptionist, or administrative support experience preferred.
Proficiency operating telephones, fax machines, and copiers.
Working knowledge of the MS Office Suite.
Clear and professional speaking voice and tone.
Professional interpersonal skills for handling sensitive and confidential situations.
Demonstrated poise, tact, and diplomacy.
Ability to work a schedule that may include Saturday and/or Sunday and hours beyond standard business hours.

Responsibilities

Greet guests and visitors and offer assistance upon their arrival.
Notify staff members when appointments arrive and escort guests to the appropriate room.
Answer routine questions about services, products, and directions.
Notify and involve management immediately regarding customer service or security issues.
Receive deceased belongings from families and follow chain-of-custody procedures.
Answer, screen, and route incoming calls to appropriate staff members.
Provide beverages and other amenities to families as needed; may make coffee.
Maintain the guest waiting area by disposing of trash, replacing tissues, and straightening furniture.
Receive incoming mail and packages.
Maintain organized and current electronic and paper files and records, such as deeds and trust files.
Perform light typing, proofreading, data entry, or printing as needed.