Receptionist

AVISTA SENIOR LIVING MANAGEMENT LLC•Phoenix, AZ

13d•$17 - $20•Onsite

About The Position

Avista Senior Living North Mountain in Phoenix, Arizona, is seeking a responsible and customer-focused Receptionist for the front desk of its assisted living and memory care community. The role facilitates resident and guest enjoyment by providing information and assistance in response to a wide variety of requests. The Receptionist should enjoy interacting with seniors, work effectively in a fast-paced and positive environment, and be dependable, goal-driven, and able to work autonomously.

Requirements

High school education level.
Excellent customer service skills and a positive, engaging manner.
Passion for serving others and friendliness toward people entering the community.
Ability to multitask and handle multiple priorities.
Effective written and verbal communication skills, including the ability to facilitate small-group presentations.
Organizational and time-management skills.
Good judgment, problem-solving, and decision-making skills.
Ability to make responsible choices and decisions in a resident’s best interest.
Proficiency with basic computer systems and design programs for creating community flyers and event materials.
Ability to work semi-independently, follow community procedures and guidelines, and complete assigned tasks.
Food-handler, first-aid, and CPR certification, or ability to obtain these within the first three months of employment.

Nice To Haves

One year of job-related experience, preferably in a senior living community.
Experience with dementia care.

Responsibilities

Provide exceptional customer service to residents, guests, and others entering the community.
Answer telephone calls and direct them to the appropriate individuals in a timely, clear, concise, and professional manner.
Manage the business center and process incoming and outgoing mail.
Maintain a safe and secure environment and follow established safety standards.
Encourage teamwork through cooperative interactions with coworkers and other departments.
Keep the front lobby and front desk clean and organized.
Direct emergency personnel to the emergency location and serve as the contact person in an emergency.
Document significant incidents in the logbook.
Maintain the visitor sign-in/sign-out book and guest-room reservation book, and complete maintenance work orders.