Receptionist

CenterWell•Mesa, AZ

10d•$38,000 - $45,800•Onsite

About The Position

The Receptionist is an onsite front office healthcare support professional who reports to the Center Administrator and serves as the Patient Access Coordinator. The role supports a safe, accurate, and welcoming patient experience from pre-arrival through checkout, maintaining data quality and revenue integrity while coordinating patient movement through the center. The Receptionist performs core front office responsibilities within established workflows and escalates issues appropriately. Responsibilities include preparing for visits by reviewing schedules 24–48 hours in advance to identify missing documents, expired authorizations, and insurance gaps; facilitating digital patient check-in and verifying demographic information and consents; monitoring the waiting room and EMR task queues; communicating delays; and balancing arrivals, calls, and administrative work. The role also discusses financial responsibility, collects and processes payments, reconciles the daily drawer, completes checkout, schedules follow-ups, and conducts outreach for missed or preventive care appointments.

Requirements

Computer literacy.
Knowledge of patient eligibility and benefits.
Knowledge of scheduling systems for staffing optimization.
Knowledge of EMR systems and patient data management.
Ability to handle patient concerns while maintaining partnerships.
Ability to follow defined workflows consistently.
Ability to manage patient needs across scheduling, hand-offs, and follow-up.
Ability to manage time and tasks efficiently.
Ability to handle incoming calls accurately and professionally.
Ability to maintain accurate and complete records.
Ability to work effectively across teams.
Ability to maintain accuracy and completeness across tasks.
Ability to manage multiple tasks simultaneously while maintaining accuracy.
Demonstrate reliability, punctuality, and integrity when handling protected health information and cash.
Demonstrate professionalism, adaptability, and a growth mindset.
Demonstrate receptiveness to coaching.

Nice To Haves

Knowledge of communication channels and escalation guidelines.
Knowledge of digital intake and data verification processes.
Knowledge of patient identity protection.
Knowledge of clinical operations and types of clinic visits.
Knowledge of patient registration processes.
Ability to independently solve routine front office issues.
Ability to manage complex workloads and multiple responsibilities.
Medical receptionist certificate from a specialty school.
Customer service experience.

Responsibilities

Review schedules 24–48 hours before visits to identify missing documentation, expired authorizations, and insurance gaps, resolving routine gaps or escalating them according to established steps.
Facilitate digital patient check-in and accurately complete demographic information, consents, and Patient Ready signals.
Monitor the waiting room and EMR task queues, communicate delays to patients and clinical staff, and coordinate patient readiness with the clinical team.
Balance patient arrivals, incoming calls, and assigned administrative tasks while maintaining accuracy.
Discuss patients’ financial responsibilities, identify and collect copays and outstanding balances, process payments accurately, and complete daily drawer reconciliations.
Complete patient checkout, schedule follow-up appointments, and conduct outreach for missed or preventive care appointments.
Verify patient identity, insurance coverage, and patient information to support data quality and prevent billing errors and denials.
Handle patient concerns with empathy and clear communication, supporting patient satisfaction and retention.