IF ARTHRITIS CLINIC - RECEPTIONIST

MOUNTAIN VIEW HOSPITAL LLC • Idaho Falls, ID

7d • Onsite

About The Position

The Receptionist arranges efficient, orderly admission and discharge for outpatient appointments, testing, and procedures. The role schedules provider appointments, tests, and procedures; maintains patient records in the EMR; and ensures patient information is collected and entered accurately. The Receptionist informs patients about clinic and hospital policies and procedures, answers phones and basic questions, processes referrals and correspondence, collects payments, and coordinates procedure preauthorizations and scheduling with insurers and outside facilities.

The position requires clear communication with supervisors, nurses, coworkers, and physicians, along with flexibility, organization, and the ability to function well in stressful situations. The Receptionist maintains department records, reports, and files and is expected to know hospital policies and available services.

Requirements

• High school diploma or GED preferred.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Ability to use the hospital information system and operate basic computer functions and software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
• Ability to perform basic arithmetic with whole numbers, fractions, and decimals; compute rate ratios and percentages; and draw and interpret bar graphs.
• Ability to apply common sense to carry out written, oral, or diagrammed instructions and deal with problems involving several concrete variables in standardized situations.
• Ability to work well with others.
• Ability to be flexible, organized, and function well in stressful situations.

Responsibilities

• Pre-register patients for scheduled appointments and outpatient procedures, collecting or verifying personal, emergency contact, and insurance information.
• Obtain patient signatures on Consent Forms and ABNs.
• Schedule provider appointments and maintain records in the EMR system.
• Obtain insurance preauthorization and schedule procedures with outside facilities.
• Process incoming referrals, faxes, and record requests, and ensure documents are scanned into EMR records.
• Communicate appropriately and clearly with supervisors, nurses, coworkers, and physicians.
• Receive patient payments at admission and discharge; collect and record payments when required or previously arranged.
• Maintain department records, reports, and files as required.
• Know hospital policies and be familiar with available hospital services.
• Answer phones and provide answers to basic questions as needed.
• Ensure patients are aware of clinic and hospital policies and procedures.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off, including vacation, holidays, and sick days
• Medical paid time off
• Retirement plans, including a 401(k) with up to 6% match
• Earned quarterly bonus program
• Education reimbursement program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED