Receptionist

SPS • Tempe, AZ

3d

About The Position

The Receptionist provides exceptional service by greeting and assisting visitors, answering inbound calls and correspondence, and supporting corporate employees and visitors with prompt, courteous, and efficient service. The role maintains a professional image of the company and may be cross-trained to assist with mail and shipping operations, hospitality, and general office or facilities work as operational needs require.

The position’s primary function is reception and concierge service, including routing calls and providing a positive experience for incoming and outgoing visitors. Additional duties may include light facilities and hospitality support, helping customers open troubleshooting tickets, ordering and stocking supplies, setting up and taking down meeting spaces, and assisting with mail services such as sorting and distributing mail and receiving and tracking packages.

The Receptionist also provides administrative support, maintains the reception and shared service areas, and helps ensure access procedures and visitor requirements are followed. The role requires professionalism, confidentiality, strong customer service, organization, attention to detail, and the ability to manage changing priorities. The position may provide back-office coverage and other assistance as needed.

Requirements

• High school diploma or equivalent.
• 1–3 years of prior work experience.
• Ability to work assigned hours determined by the manager.
• Excellent organizational and time-management skills.
• Analytical ability and aptitude for problem-solving.
• Strong written and verbal English communication skills.
• Customer-satisfaction-driven, task-oriented approach.
• Ability to multitask and prioritize tasks, assignments, and customer needs.
• Ability to maintain confidentiality and follow instructions, policies, and procedures.
• Professional appearance and attitude.
• Ability to learn and use computer-based systems and equipment required for the role, including multi-phone-line systems, PC or Mac systems, MS Office, multifunction devices such as copiers and scanners, fax and mail machines, and other devices used in SPS service areas.
• Ability to grasp, lift, carry, or otherwise move packages on a standard wheeled cart with a 60-pound load capacity.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity to operate office machinery such as phones, copy machines, and binding equipment.
• Ability to lift or move 40 pounds or greater frequently.

Nice To Haves

• Previous professional administrative, receptionist, or concierge experience is strongly preferred.

Responsibilities

• Greet and assist visitors and provide high-quality customer service to employees and visitors through all forms of communication.
• Answer incoming telephone calls and route callers to the appropriate person; handle global and potentially confidential calls professionally and promptly.
• Ensure visitors complete, sign, and understand their responsibility for adhering to the corporation’s Nondisclosure Agreement, and log visitors in the registration system.
• Activate temporary badge access for employees who have forgotten or lost badges or are experiencing badge issues, and issue facility access cards to employees.
• Prioritize calls, escalate customer service issues through the appropriate chain of command, and keep company phone and speed-dial lists current.
• Train a backup and provide guidance on policies and procedures.
• Notify employees about inbound deliveries or arrange for deliveries to be made to the Mail Room as appropriate.
• Provide light administrative support, including scheduling meeting rooms, ordering catering, preparing envelope labels, compiling manuals, and assisting other teams with tasks.
• Follow up on loaned access cards and contact Security if a card is not returned by the end of the day.
• Build professional relationships with customers and other teams.
• Keep the reception area neat and orderly, including visitor reading materials.
• Service and replenish barista, pantry, conference, kitchen, and meeting areas; set up meeting and conference rooms.
• Monitor office supply levels and replenish or order supplies as needed.
• Assist with copy and print orders and monitor copy and print equipment functionality.
• Maintain professionalism and composure with callers and visitors, and determine when additional support is needed for sensitive inquiries.
• Provide back-office coverage as needed and proactively seek additional work during downtime.
• Assist with hospitality and facilities tasks as needed, including helping customers open troubleshooting tickets and setting up or taking down conference rooms.
• Assist with mail services as needed, including sorting and distributing mail and receiving and tracking packages.

Benefits

• Career growth opportunities and exposure to varied skills and potential career paths.
• Learning and development opportunities.
• Employee recognition programs.
• Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of 1 hour per 30 hours worked. PTO may increase based on tenure or assigned account.
• Employee and client referral bonuses are available to current employees.
• Benefit offerings include medical, dental, and vision coverage; HCFSA, DCFSA, and HSA; commuter transit and parking pre-tax plans; supplemental life, accident, critical illness, and hospital indemnity insurance; legal program; identity theft protection; pet discounts and pet insurance; group home and auto insurance; EAP; short-term disability; life insurance; education discounts; 401(k) with matching; and entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED