Receptionist

Living Water Clinic•Selma, CA

2d•Onsite

About The Position

The Receptionist is the first point of contact for patients, clients, and visitors at the Selma, California location. The role provides customer service in person and over the phone while performing administrative tasks, scheduling appointments, supporting patient flow, and maintaining organized front-desk and office areas. The Receptionist is expected to follow safety, security, and confidentiality protocols, including HIPAA standards, and to handle patient questions and complaints with diplomacy.

Requirements

High school diploma or equivalent.
One year of medical receptionist experience in a comparable healthcare setting.
Reliable transportation to travel between multiple clinic sites as needed.
Bilingual in English and Spanish.
Strong customer service and interpersonal communication skills, with a high degree of diplomacy and tact.
Intermediate to advanced phone skills and the ability to manage multiple tasks efficiently.
Knowledge of basic math, modern office procedures, and computer data entry.
Typing speed of at least 45 WPM.
Ability to handle confidential information under HIPAA standards and work well under pressure.
Flexible and adaptable to changing departmental needs.
Excellent organizational skills and attention to detail.
Ability to multitask and prioritize effectively.
Strong verbal and written communication skills.
Proficiency in handling phone systems and office equipment.

Nice To Haves

Additional language skills.

Responsibilities

Perform day-to-day administrative functions, including word processing, copying, filing, faxing, answering phones, and data entry.
Provide information to callers, direct them to the appropriate department, and ensure phone coverage at all times.
Welcome and greet patients, clients, and visitors, determine the purpose of their visit, and direct them accordingly.
Schedule patient appointments, manage patient flow, and ensure timely service based on established protocols.
Screen patients for updated information and provide details about what to bring to appointments.
Adhere to safety and security protocols and protect restricted-area information, keyless entry codes, and computer passwords.
Maintain organized and neat front-desk and waiting areas, office files, and other administrative areas.
Inform patients of outstanding balances and request payment as needed.
Confirm patient appointments by calling daily and verify methods of payment.
Handle patient complaints diplomatically, resolve conflicts, and refer issues to designated personnel as required.
Attend department staff and clinical meetings.
Perform other related duties as assigned.