Receptionist

Cahaba Medical Care Foundation•Fairfield, AL

About The Position

Cahaba Medical Care Foundation is a community health center organization providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in Jefferson, Bibb, Perry, and Chilton counties. It is a Level 3 Patient-Centered Medical Home and Joint Commission accredited organization committed to integrating and coordinating behavioral health and primary care. The position is in a fast-paced practice focused on providing high-quality care. Travel may be required from time to time to complete assigned responsibilities. The Receptionist handles front-desk and administrative duties, including answering and routing calls, assisting patients and families, scheduling appointments, managing documents and mail, collecting copayments, and entering patient demographic information into electronic medical charts. The role also supports insurance eligibility verification and sliding-fee screening, and appropriately directs clinical calls and messages to clinical staff. The Receptionist reports to the Office Manager.

Requirements

Minimum of a high school diploma.
Excellent communication and interpersonal skills.
Excellent ability to multitask.
Attention to detail, particularly when taking complete messages and entering demographic data accurately into patient medical records.
Flexibility.
Prompt, regular attendance at the office.

Responsibilities

Answer the telephone courteously and professionally within three rings.
Receive and convey messages in writing, verbally, and electronically.
Assist patients and their families compassionately.
Make appointments according to preset scheduling rules.
Fax, scan, and file documents.
Prepare documents for mailing, and open and distribute incoming mail.
Route telephone calls and messages to the appropriate staff.
Collect copayments at each patient encounter and, if necessary, make bank deposits in accordance with financial policy.
Check and transcribe demographic information from patient intake sheets into electronic medical charts, ensuring accuracy.
Triage telephone calls from other health care facilities, nurses, or physicians and direct them promptly to appropriate clinical staff.
Communicate effectively with providers about patient and scheduling conflicts, including double bookings, rescheduling, and follow-ups with a different provider.
Ensure patients have the correct forms to complete before each encounter, such as demographic, medical record release, HIPAA, well-child check, and new-patient intake forms.
Ask patients for updated insurance information, verify insurance eligibility, and screen patients for sliding-fee eligibility based on income and household size.
Explain the sliding-fee application process to potentially eligible patients.
Perform other duties assigned by a supervisor.