Receptionist

CenterWell•Golden Hills, CA

13d•$38,000 - $45,800•Onsite

About The Position

The Receptionist works onsite as a Patient Access Coordinator on the Front Office Healthcare Support team and reports to the Center Administrator. The role supports a safe, accurate, and welcoming patient experience from pre-arrival through checkout by following established front-office workflows and escalating issues appropriately. It helps maintain data quality and revenue integrity while coordinating patients’ movement through the center. The position is scheduled for 40 hours per week.

Requirements

Computer literacy.
Knowledge of patient eligibility and benefits.
Knowledge of scheduling systems for staffing optimization.
Knowledge of EMR systems and patient data management.
Handle patient concerns while maintaining partnerships.
Follow defined workflows consistently.
Manage patient needs across scheduling, hand-offs, and follow-up.
Manage time and tasks efficiently.
Handle incoming calls accurately and professionally.
Maintain accurate and complete records.
Work effectively across teams.
Maintain accuracy and completeness across tasks.
Manage multiple tasks simultaneously while maintaining accuracy.
Demonstrate reliability, punctuality, and integrity when handling protected health information (PHI) and cash.
Demonstrate professionalism, adaptability, and a growth mindset.
Demonstrate receptiveness to coaching.

Nice To Haves

Knowledge of communication channels and escalation guidelines.
Knowledge of digital intake and data verification processes.
Knowledge of patient identity protection.
Knowledge of clinical operations and types of clinic visits.
Knowledge of patient registration processes.
Ability to independently solve routine front-office issues.
Ability to manage complex workloads and multiple responsibilities.
Medical receptionist certificate from a specialty school.
Customer service experience.

Responsibilities

Review schedules 24–48 hours in advance to identify missing documentation, expired authorizations, and insurance gaps; resolve routine gaps using established steps or escalate them.
Facilitate digital patient check-in and ensure demographic information, consents, and Patient Ready signals are completed accurately.
Monitor the waiting room and EMR task queues, communicate delays to patients and clinical staff, and coordinate patient arrivals and readiness for the clinical team.
Balance patient arrivals, incoming calls, and assigned administrative tasks while maintaining accuracy.
Discuss patients’ financial responsibility, identify and collect copays and outstanding balances, process payments accurately, and complete daily drawer reconciliations.
Complete patient checkout, schedule follow-up appointments, and conduct outreach for missed or preventive care appointments.
Verify patient identity and insurance coverage to help prevent billing errors and denials.
Address patient concerns with empathy and clear communication, and support patient satisfaction and retention.