Receptionist - Plant City ( DENTAL EXPERIENCE PREFERRED)

Coast Dental•Plant City, FL

About The Position

The Receptionist supports the dental office at the front desk, combining patient interaction with basic paperwork administration under the direction of the Office Manager. The role includes welcoming and checking in patients, registering them, scheduling and confirming appointments, verifying insurance and benefits, and completing check-out documentation. The Receptionist also maintains patient charts and a clean, orderly front desk, and participates in office meetings and assigned checklist activities.

Requirements

Basic clerical and administrative skills.
Excellent customer service skills and professional, courteous phone etiquette.
Working knowledge of Internet Explorer and Microsoft Word.
Strong organizational skills and ability to multitask.

Nice To Haves

Dental experience is preferred.
Basic knowledge of insurance and dental terminology is helpful.
Knowledge of Microsoft Excel is preferred.
Experience with dental software such as EagleSoft is preferred.
Previous insurance and/or dental office experience is preferred.
Previous experience with orthodontic or other specialty practices is preferred.

Responsibilities

Provide excellent customer service to patients by phone and in person.
Check in patients and complete patient registration under the direction of the Office Manager.
Schedule patient appointments within operational standards.
Confirm patient appointments two business days before the appointment.
Complete insurance verifications two business days before general and specialty patient visits; determine coverage and benefit limits and link insurance in EagleSoft as directed by the Office Manager and/or orthodontic supervisor.
Ensure required pre-authorizations are received before appointments.
Complete patient check-out by reviewing charts for accurate information and documentation that matches the signed routing slip submitted by the general dentist or specialist.
File patient charts daily.
Participate in morning huddles, chart reviews, and routine office meetings as needed.
Participate in assigned monthly checklist activities.
Keep the front desk area clean and neat.
Perform other duties and responsibilities as assigned.