Receptionist

Burke Porter, an Ascential Technologies Brand•Grand Rapids, MI

34d•Onsite

About The Position

Burke Porter Machinery is seeking a professional, customer-focused Receptionist to support our Grand Rapids manufacturing facility on a 6-month contract basis. As the first point of contact for visitors, customers, vendors, and employees, you will create a welcoming front desk experience while supporting site operations, visitor safety compliance, communications, administrative functions, and office hospitality. The ideal candidate is organized, service-oriented, proactive, and comfortable in a fast-paced manufacturing environment.

Requirements

High school diploma or equivalent
Minimum of 1 year of experience in a receptionist, front desk, customer service, or administrative support role
Professional verbal and written communication skills
Strong interpersonal skills, with the ability to interact effectively with employees, customers, vendors, and visitors at all levels
Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams
Experience operating multi-line phone systems and managing incoming communications
Strong attention to detail and the ability to maintain accurate records and documentation
Self-motivated, proactive, and service-oriented, with a willingness to take ownership of responsibilities
Reliable attendance and punctuality, with the ability to work on-site consistently throughout the contract
Ability to pass a background check

Nice To Haves

Experience in a manufacturing, industrial, engineering, or technical office environment
Familiarity with visitor management systems such as Envoy, Traction Guest, or similar platforms
Experience coordinating catering services, vendor relationships, or small departmental budgets
Bilingual in English and Spanish

Responsibilities

Greet and welcome visitors, customers, vendors, and guests professionally, serving as the primary point of contact and notifying employees of arrivals
Manage visitor check-in, including registration, NDAs, badge issuance, and safety orientations, ensuring compliance before guests access manufacturing areas
Maintain accurate visitor logs and access records per company security and safety policies, escalating unauthorized access or safety concerns to site leadership
Operate the multi-line phone system and main voicemail inbox, directing calls and messages to the appropriate employees
Coordinate logistics for customer visits, executive meetings, and VIP events, including room setup, materials, parking, and catering
Schedule conference room usage and support meeting setup and teardown
Manage meal orders and catering with approved vendors, ensuring accurate orders, timely delivery, and dietary accommodations, and reconcile catering expenses as needed
Maintain inventory of beverages, breakroom supplies, and office consumables, placing orders and organizing storage to prevent shortages
Assist with general administrative tasks, data entry, and filing as assigned
Keep the reception and common areas clean, organized, and professional