Receptionist

JLL•Chicago, IL

21h•Onsite

About The Position

JLL empowers its people to shape the future of real estate for a better world by combining world-class services, advisory, and technology for clients. The company is committed to hiring talented individuals and empowering them to thrive, grow meaningful careers, and find a place where they belong. This role is crucial in setting the standard for hospitality service, delivering excellence in the care and comfort of every guest. Receptionists embody these hospitality standards, setting the tone for gracious and thoughtful service daily. The position involves elevating the guest journey through personalized greetings and attentive service, transforming routine arrivals into memorable brand experiences. The receptionist serves as the central information hub, connecting employees, visitors, and vendors to the right resources, departments, or answers, demonstrating confidence, professionalism, responsiveness, and exceptional customer service with a dedicated hospitality mindset.

Requirements

At least two years of customer service related experience, preferably from hotels, resorts, retail, fine dining restaurants, luxury guest service environments, or tech corporate offices
Proficient in Google Suite
Flexibility to quickly adapt to new processes and systems implemented by management
Excellent organization and communication skills, both oral and written
Proficiency in English required
Ability to perform minimal physical activity such as walking and carrying small packages
Confidence to enforce security policies and manage friction points (e.g. unannounced vendors, etc.) while maintaining a high level of professionalism and customer service
Candidates must be authorized to work in the United States without sponsorship

Responsibilities

Elevate the guest journey through personalized greetings and attentive service, transforming routine arrivals into memorable brand experiences
Greet guests upon arrival with a warm and sincere welcome
Consistently offer professional, friendly and engaging service
Provide personalized, anticipatory service that focuses on quality of interaction and delivering white glove experience rather than transactional processing
Serve as the central information hub of our offices, connecting employees, visitors, and vendors to the right resources, departments, or answers
Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills
Act as a liaison between clients, guests, and other onsite partners to ensure seamless customer experience
Embody and Master our Reception Service Standards
Provide service to clients, guests, vendors, and peers
Handle guest concerns in person, over the phone, or via emails/tickets and offer assistance and resolution promptly and graciously
Self-accountability on the hospitality and experience standards, and participate in hospitality audits conducted by the management team
Ensure proper registrations and tracking of all visitors, including vendors, visiting employees and guests as outlined by specifications
Utilize dashboards and platforms to generate valuable data driven insights regarding guest volume and facility usage
Record, manage, and organize various data as needed (ex. parking and vehicle logs, security access cards, vendor sign in, badging access, building management ticketing system, etc.)
Issue employee badges following the proper security procedures
Assist with tracking employee badge on-boarding/off-boarding processes
Support badge management regarding inventory and returns
Support security and emergency service protocols within the scope of team expectations
Support onsite events through organized check-ins & badging
Provide a hospitality-focused arrival experience for all external and event guests
Support the facilitation of office events and pop-ups
Support the annual management plan by accomplishing key performance indicators as identified by management
Meet all goals and objectives assigned to you to the best of your ability as identified by management
Perform other facility management assignments as described by the management team and/or client
Act as triage point for facility management issues
Manage incoming and outgoing courier and other packages or mail as required
Work closely with team members and cross-functional partners to coordinate smooth and efficient handling of guest requests, resolutions, and seamless client experience