Receptionist
Fletcher Jones Automotive Group•Newport Beach, CA
•Onsite
About The Position
The Receptionist acts as a communication link between the customer and our industry-leading Mercedes-Benz, Audi, Porsche and Toyota dealerships. The Receptionist is responsible for answering and transferring a high-volume of inbound calls with professionalism and precision. We offer a professional work environment with many paths for advancement – being career minded is a must!
Requirements
- Outstanding interpersonal and communication skills.
- Previous experience in a call center, retail or customer service is preferred.
Responsibilities
- Follow script and guidelines on each and every phone call.
- Master Power Tracks and use appropriately.
- Ensure phones are not left unattended during scheduled shift.
- Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- 401(k) matching
- Flexible spending account
- Professional development assistance
- Life insurance
- Employee assistance plan
- Disability insurance
- Paid training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
