Sr. Receptionist/Receptionist

MacroGenics•Rockville, MD

20h•Onsite

About The Position

The Sr. Receptionist ensures the reception area operates efficiently, all reception duties are handled effectively, and all responsibilities are carried out in accordance with MacroGenics procedures. This position works closely with other support positions at MacroGenics.

Requirements

High school diploma or equivalent
Sr. Receptionist: Minimum of 8 years of experience in a receptionist or administrative role
Receptionist: Minimum of 5 years of experience in a receptionist or administrative role
Proficient computer skills in Microsoft Word, Excel, PowerPoint
Strong organizational/communication skills, with strong attention to detail
Ability to logically organize, manage and retrieve working computer files
Must be professional and courteous in-person and on the phone
Strong customer service orientation

Responsibilities

Professionally answer, screen, and direct incoming calls to appropriate personnel or departments.
Maintain and monitor automated attendant systems to ensure proper functionality.
Ensure the reception and lobby areas are clean, organized, and presentable at all times.
Greet and assist visitors courteously; determine the purpose of visits and ensure compliance with established security and access procedures.
Manage visitor check-in processes, including entry into the Visitor System and issuing appropriate badges.
Coordinate and distribute taxi vouchers for guests as needed.
Process incoming deliveries and shipments, promptly notifying recipients through the Visitor System.
Oversee the employee loaner badge program, ensuring proper issuance, return, and secure storage.
Develop and distribute monthly reception/lunch coverage schedules and coordinate staffing coverage with external agencies.
Communicate company notifications as assigned by management.
Manage incoming and outgoing mail operations, including coordination of postage meter usage with Finance.
Administer FedEx account activities and order, maintain, and ensure adequate inventory of shipping, kitchen, and office supplies.
Support procurement activities and submit/track service requests using internal systems (e.g., SNOW).
Assist with tracking office-related costs and metrics (e.g., supplies, utilities, recycling) as directed.
Coordinate flower or care package deliveries for employees on leave in collaboration with Human Resources.
Provide administrative support to staff and management as needed.
Assist with conference room scheduling, transportation requests, and general office coordination.
Support emergency preparedness efforts, including evacuation coordination.
Ensure compliance with all company policies, procedures, and workplace guidelines.
Perform other duties as assigned to support business operations.
Ensures compliance with all company policies, procedures, and guidelines.
Other duties as assigned.