Receptionist-1

Camping World•Berkley, MA

About The Position

Camping World is seeking a highly motivated and forward-thinking Receptionist to join its growing team. The Receptionist is a key contributor to creating a meaningful customer experience and is expected to bring a proven track record and a desire to grow within the organization. The role serves as the first point of contact for customers and coordinates front-desk activities, including greeting and welcoming customers, checking in VIP appointments, directing customers to appropriate team members, answering and routing incoming calls, and tracking incoming sales calls in the CRM. The Receptionist also assists with questions directed to the reception desk and may be assigned other appropriate duties and responsibilities. The position pays an estimated $15.20–$17.84 per hour. Benefits and programs mentioned include paid time off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave and tuition reimbursement when eligibility requirements are met, and on-the-job training opportunities. Full-time associates are offered a comprehensive benefits package including medical, dental, and vision coverage; part-time associates are offered access to dental and vision coverage.

Requirements

High school education or equivalent.
Excellent interpersonal, presentation, and relationship-building skills.
Ability to take initiative, along with leadership skills and the ability to take charge of a situation.
Strong personal responsibility and reliability, and a desire to work as an integral member of a team.
Strong organizational skills and ability to multitask.
Ability to effectively respond to and meet the needs of a diverse client base.
Computer skills, including MS Office.
May lift up to 25 pounds and/or move up to 50 pounds with assistive devices.

Nice To Haves

Previous experience in a high-standard customer service environment is preferred.

Responsibilities

Serve as the first point of contact for customers.
Greet and welcome customers and help establish a positive customer experience.
Check in VIP appointments and direct customers to the appropriate team members.
Coordinate front-desk activities, including answering and directing incoming phone calls.
Track incoming sales calls in the CRM.
Assist customers with questions directed to the reception desk.
Maintain a strong work ethic and commitment to success.
Perform other duties, functions, and responsibilities as appropriate and necessary.

Benefits

Paid time off
401(k)
Employee Assistance Program
Good Sam Roadside Assistance
Discounts
Paid parental leave, if eligibility requirements are met
Tuition reimbursement, if eligibility requirements are met
On-the-job training opportunities
Comprehensive benefits package for full-time associates, including medical, dental, and vision coverage
Access to dental and vision coverage for part-time associates