Receptionist

PDS Health•Tucson, AZ

19d•$16 - $22

About The Position

The Receptionist helps patients access the office and connects with them by phone and in person. This role greets patients and guests in a professional, friendly, and hospitable manner, providing a consistent Perfect Patient Experience and helping create Patients for Life. The Receptionist supports the front office’s daily operations, appointment scheduling, patient registration and check-in, payment posting, and communication between patients and the clinical team.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Ability to achieve results, set realistic goals, meet commitments, persist, and prioritize daily work.
Ability to act as a patient advocate with flexibility, empathy, passion, and ethical judgment.
Ability to make data-driven decisions and work in a detailed, organized, structured, and process-focused manner; computer proficiency and comprehensive knowledge of operational processes.
Financial acumen, including understanding profit drivers, using metrics, supporting team and clinician financial understanding, and understanding local market drivers and competition.
Ability to listen and observe behavior and influence change toward mutually beneficial outcomes.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to manage tasks and time effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain patient-record confidentiality.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework.
Support the Perfect Patient Experience by helping patients come into the office and ensuring they are comfortable during their visit.
Schedule appointments to support smooth, productive days for healthcare providers.
Interact and communicate with patients and guests in the reception area during wait times.
Answer telephone calls promptly and handle them efficiently and thoroughly.
Complete all tasks on the front office checklist daily.
Post payments to patient accounts in accordance with company policies.
Serve as a subject matter expert in the practice management system for patient registration and e-check-in, and ensure account information is accurate and up to date for each visit.
Check patients in efficiently, obtain necessary consents, promptly notify the back office of each patient’s arrival, and communicate pertinent patient information to the back-office team.
Confirm patient appointments in accordance with office policies or at least two days in advance.
Return and resolve patient messages received from the Contact Center in a timely manner.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role impacts metrics.
Represent the PDS Brand and make decisions consistent with its framework.
Become knowledgeable about and support clinician-led patient education regarding the Mouth-Body Connection.
Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
Comply with company policies and applicable state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.